What are the responsibilities and job description for the Title Services Manager position at JW Michaels & Co.?
About the Company
Our client is a New York City–based insurance organization operating as part of a larger global property & casualty underwriting and distribution platform. Within this organization, our client maintains a dedicated title insurance services division that supports law firms, lenders, and real estate professionals across New York State with risk reduction, compliance oversight, and closing support — backed by modern technology and attorney-friendly tools. Our client offers the stability and resources of an established, multi-office organization combined with the agility and specialization of a growing title practice. This is an opportunity to help shape the operations of a title department within a well-capitalized, expanding platform.
Role Responsibilities
- Oversee the day-to-day operations of the title department, ensuring smooth workflow from order intake through closing and policy issuance
- Supervise and support title closers, processors, and/or abstractors, coordinating workload and ensuring deadlines and turnaround times are met
- Serve as a liaison between the title department and underwriters, attorneys, lenders, and other transaction parties
- Monitor compliance with New York title insurance regulations, recording requirements, and underwriting guidelines
- Manage office administration functions, including vendor relationships, supplies, scheduling, and general department logistics
- Assist with onboarding and training of new title staff, and help coordinate HR-related administrative tasks for the department
- Track and report on department metrics (volume, turnaround time, error rates) to leadership
- Handle escalated client or transaction issues, ensuring timely resolution
- Support budget tracking, invoicing, and billing oversight for the title operation
- Help identify and implement process improvements and technology adoption to increase efficiency
Role Requirements
- 5 years of experience in the New York title insurance industry, ideally including time at a New York title agency, abstract company, or underwriter
- Working knowledge of New York title insurance practices and regulations (e.g., ACRIS, TP-584 filings, transfer tax/mansion tax calculations, recording procedures)
- Prior supervisory or office management experience, with the ability to lead and coordinate a team
- Familiarity with title production software (e.g., SoftPro, RamQuest, or similar platforms)
- Strong organizational skills and the ability to manage multiple transactions and priorities simultaneously
- Excellent written and verbal communication skills, with comfort interfacing directly with attorneys, lenders, and underwriters
- Proficiency with Microsoft Office and general office systems
- A New York title insurance license, or willingness to obtain one, is a plus
- Bachelor's degree preferred, but relevant industry experience will be considered in lieu of a degree
Salary : $80,000 - $110,000