What are the responsibilities and job description for the Dispatcher position at JW LOGISTICS OPERATIONS LLC?
Experience Requirements:
2 years’ transportation and third-party dispatch experience.
1-2 years’ warehouse experience or truck driving experience.
2 years’ dispatching experience
Position Overview:
Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.
Responsibilities:
- Provides excellent customer service to both internal and external customers.
- Responsible for carrier sourcing and development.
- Regularly and accurately dispatches customer-controlled freight.
- Responsible for verifying carriers are approved and meet all internal/external requirements.
- Optimize routing to be cost effective
- Acts as liaison for solving driver and carrier issues.
- Responsible for maintaining carrier and customer base.
- Performs other incidental and related duties as required.
Essential Skills/Experience |
|
Strong experience with Microsoft Office |
|
Communication with team to demonstrate & set expectations. Be supportive with the team and operations |
|
Professional attitude & work ethic with direct reports |
|
Proven ability to prioritize and multi-task |
|
Strong work ethic |
|
Handling customers & their needs with care in timely and professional manner |
|
Good time management skills |
|
Flexible fast paced worker willing to work in a changing environment. |