Patient Experience Coordinator

About JW Holland Wellness & Aesthetics

At JW Holland Wellness & Aesthetics, we elevate the meaning of wellness. Our approach blends functional medicine, hormone optimization, medical weight loss, and advanced aesthetics in an environment designed with intentional elegance. Every touchpoint, every conversation, and every treatment embodies a commitment to excellence, compassion, and transformative care.

Our patients come to us seeking more than services. They come seeking an experience that restores confidence, enhances vitality, and supports healing from the inside out. That experience begins with the first greeting at our front desk.

The Role

We are seeking a Front Desk and Patient Experience Coordinator who understands the art of hospitality and the importance of creating a warm, welcoming, and seamless experience for every guest.

You will be the first impression, the calm presence, and the guiding voice that sets the tone for our clinic each day. This role calls for someone who embodies grace, professionalism, and genuine care. Someone who anticipates needs, delights in service, and carries themselves with poise.

Schedule: Full-time. Monday through Friday. 8:00 AM - 4:30 PM

What You'll Do

• Welcome each guest with a polished, sincere, and attentive greeting
• Guide patients effortlessly through check-in and check-out with a concierge-level approach
• Answer inquiries with clarity, warmth, and professionalism
• Curate a seamless flow of the day by managing scheduling with precision
• Maintain an organized, immaculate front desk environment that reflects our elevated brand
• Prepare and process paperwork, payments, and consents with accuracy and discretion
• Support providers and nurses with smooth communication and thoughtful coordination
• Create a sense of calm, confidence, and reassurance for patients at every touchpoint
• Uphold the JW Holland standard of excellence, hospitality, and intentional care
  
  

What You Bring

• Experience in hospitality, front desk operations, or customer service (medical or luxury environment preferred)
• Outstanding communication skills, both in person and by phone
• A polished, professional presence and exceptional interpersonal skills
• A love for serving others, grounded in empathy, kindness, and attentiveness
• Strong organizational ability and a talent for staying composed in a dynamic environment
• Confidence with technology and the ability to learn EMR systems with ease
• Reliability, professionalism, and a proactive spirit
• A commitment to representing the heart of our brand with excellence
  
  

Why You'll Love JW Holland

At JW Holland, you become part of a culture built on intention, excellence, and compassion. Our team is united by a shared mission: helping our patients feel deeply cared for, restored, and confident.

• Competitive compensation
• Weekday schedule with no nights or weekends
• A serene, high-end clinic environment designed with comfort and elegance in mind
• A leadership team that values growth, authenticity, and collaboration
• Opportunities for ongoing development in both wellness and aesthetics
• Employee access to treatments and wellness services
• A workplace where hospitality and heart are at the center of everything we do
  
  

Join the Movement

If you are inspired by the idea of offering hospitality at the highest level, and you want to be part of a team redefining wellness in Oklahoma, we invite you to apply.

Submit Your Application At Www.jwhollandwellness.com

JW Holland Wellness & Aesthetics is an equal-opportunity employer committed to building a team that reflects the diverse patients we serve.