What are the responsibilities and job description for the Remote Patient Transportation Coordinator position at ACC PREMIERE?
Are you passionate about delivering exceptional customer service?
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail, customer service, and/or data entry, we want to hear from you!
We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV!
Pay rate $11.50/hour
RESPONSIBILITIES:
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.
- Consult with customers to understand their needs and determine the best option.
- Have excellent verbal communication skills
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
- Use excellent customer service skills to handle escalated customer interactions
WORK ENVIRONMENT AND WORKSPACE:
- Dedicated home office workspace, ideally a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (direct connection to your router) and a stable and reliable internet connection
- Three power connections
- No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) to make a quiet and distraction-free work environment
- Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible
PREFERRED SKILLS:
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High school diploma required; college education preferred
- Experience with diagnosing and troubleshooting
- Familiarity with supporting consumer products and/or services.
TRAINING:
- Product Training
- Systems Training
- Live Remote Training
- Dayshift Training
- 100% attendance required
SCHEDULE:
- 8-hour shift
- Full-time only
- Second Shift (afternoons and evenings)
- Schedules will include a weekend shift
- Schedules are assigned in the interview process and will remain as your permanent schedule
BENEFITS:
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Ready to make a difference? Apply today and join a team that values your skills and contributions!
Salary : $12 - $12