Assistant Manager

Situated in carefully selected locations worldwide, renowned for their creativity,

luxury, interiors, fine art, or bespoke design our stores showcase an exceptional

collection of luxury fashion, homeware, furniture, artwork, lifestyle pieces, and

leather goods. We work with discerning private clients, interior designers, and

collectors, creating a space that embodies inimitable creativity, timeless elegance,

artistry, and personal service.

This role supports the Store Manager in leading, developing, and supporting the full

store team to drive sales, client experience, and operational excellence. The ASM

also oversees the store when the Store Manager is not present.

Brand Ambassador

• Embody the brand DNA and lead by example in service, presentation, and conduct.

• Support the Store Manager in handling client concerns and resolving issues effectively.

Sales & Client Management

• Collaborate with the Store Manager to build out and formalize Store Strategy and Action Plan

to develop sales, build a strong database and CRM plan, and support the team in their

development.

• Manage, motivate and ensure the team is fully equipped to exceed sales targets and KPIs.

• Drive business through KPI and goal management.

• Demonstrate sales leadership by playing an active role on the sales floor and managing client

relationships personally.

• Build and maintain loyal client relationships from all areas including interiors, design, lifestyle

and fashion spheres.

• Drive client development activities to cultivate new and existing clients.

• Work collaboratively with office teams to support store action plan and wider business goals.

Visual & Store Standards

• Partner with Visual Merchandising and Brand teams to implement concepts and displays.

• Maintain store presentation to reflect a luxury brand image.

Team Support & Leadership

• Lead team briefings, training, mentoring and coaching alongside the Store Manager.

• Create and animate onboarding and team development plans, training, and development.

• Collaborate with the Store Manager to provide regular feedback and performance reviews for

the team.

• Demonstrate agility and entrepreneurial spirit to build the business, adapt to changing

contexts, and seize new opportunities.

• Act as the Store Manager’s deputy when required.

Operations

• Support all aspects of operational excellence including process creation, inventory

management, stock takes, and operational reporting.

• Ensure all store processes comply with company standards and legal requirements.

• Ensure exceptional operational support to drive sales and service.

• Manage an efficient front and back of house and ensure consistency with established

operational procedures. Identify and execute efficiencies and best practices.

• Ensure compliance with all internal control procedures.

Skills and Experience needed:

• Experience in luxury retail, including fashion and accessories, interiors, homeware, or lifestyle.

• Commitment to achieving and exceeding targets while focusing on client needs and

experience

• Excellent personal presentation, embodying the J.W. Anderson brand.

• Strong understanding of retail KPIs.

• Proven ability to effectively coach, lead, and manage a team.

• Strong and demonstrable commercial acumen.

• Passion for customer service and a sales floor focused approach.

• Ability to cultivate team spirit and embody a collaborative team culture.

• Ability to work to deadlines and perform under pressure.

• Skilled at prioritizing for self and team, with the ability to multitask.

• Proactive in tackling issues, with the ability to identify and implement solutions.

• Effective and empathetic communicator with all internal and external stakeholders and at all

levels of the organization.