What are the responsibilities and job description for the Customer Service Intern position at Justrite Safety Group?
Job Title: Customer Service Intern
2026 Summer Intern – Customer Service
Location: Mattoon, IL or Wellsburg, WV
Program Duration: June 1, 2026 – August 14, 2026 (10 weeks)
About Justrite Safety Group
Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.
Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.
Internship Program Overview
The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.
Interns are not observers…they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high-potential mentors, and cross-functional teams.
This Program Is Intentionally Designed To
Position Summary
The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands-on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.
Key Responsibilities
Responsibilities will vary by function but may include:
At Justrite Safety Group, interns work alongside the best in the industrial safety industry — engineers, operators, safety professionals, and business leaders who design products that protect lives every day.
This is more than an internship. It’s an opportunity to:
The position offers a competitive hourly rate of $20.
2026 Summer Intern – Customer Service
Location: Mattoon, IL or Wellsburg, WV
Program Duration: June 1, 2026 – August 14, 2026 (10 weeks)
About Justrite Safety Group
Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.
Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.
Internship Program Overview
The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.
Interns are not observers…they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high-potential mentors, and cross-functional teams.
This Program Is Intentionally Designed To
- Deliver measurable business impact
- Provide exposure to industrial manufacturing and safety solutions
- Develop professional and leadership skills
- Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group
Position Summary
The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands-on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.
Key Responsibilities
Responsibilities will vary by function but may include:
- Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
- Learn the company’s product and service offerings to confidently assist customers with recommendations
- Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
- Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
- Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups)
- Track customer issues, escalations, and resolution timelines to improve response consistency
- Assist with order entry, order tracking, returns, and basic account troubleshooting
- Analyze customer feedback and complaints to identify trends and recommend service improvements
- Support customer retention initiatives such as follow-up outreach and satisfaction check-ins
- Participate in team meetings, training sessions, and professional development events
- Participate in Intern Week, professional development sessions, and networking events
- Present final project outcomes and recommendations during Capstone Presentations to leadership
- Real-world experience in industrial safety manufacturing
- Direct exposure to experienced professionals and industry leaders
- Mentorship from a high-potential employee focused on your development
- Hands-on problem-solving and project ownership
- Professional development in communication, analysis, and presentation skills
- Insight into career paths within Justrite Safety Group
- Currently pursuing a Bachelor’s or Master’s degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
- Strong analytical, organizational, problem solving and communication skills
- Ability to work independently and collaboratively
- Curiosity, initiative, and interest in industrial manufacturing or safety solutions
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus
At Justrite Safety Group, interns work alongside the best in the industrial safety industry — engineers, operators, safety professionals, and business leaders who design products that protect lives every day.
This is more than an internship. It’s an opportunity to:
- Learn how a global industrial safety manufacturer operates
- Contribute to work that matters
- Build a foundation for a long-term career in safety, operations, engineering, or business leadership
The position offers a competitive hourly rate of $20.
Salary : $20