Junior / Level 1 Helpdesk Technician

ARE YOU TIRED OF FEELING LIKE A NUMBER?

Come join a team where your thoughts are heard, your contribution is recognized, and we know your name.

POSITION

Junior / Level 1 Helpdesk Technician

Location: Burleson, TX (Not Remote)

Hours: Full Time, Monday–Friday, 8am–5pm

Compensation: $15–$22 /hr Benefits

OVERVIEW

Our number one goal is simple: make clients exceptionally happy.

As a Level 1 Helpdesk Technician, you’ll be the first friendly voice our clients hear when they need help. You’ll troubleshoot issues, document solutions, and keep communication flowing — all while working with a team that values excellence and integrity.

RESPONSIBILITIES

Customer Service

• Serve as the first point of contact via phone, email, or ticket
• Deliver friendly, fast, and helpful support
• Provide basic remote troubleshooting

Ticketing & Documentation

• Manage all tickets in our helpdesk system
• Maintain up-to-date client documentation
• Ensure tickets remain active and properly categorized

Monitoring & Projects

• Review monitoring dashboards and apply remediation steps
• Occasionally assist with project delivery (on-site or remote)

Communication & Reporting

• Escalate issues when needed
• Keep clients informed throughout the resolution process
• Submit timesheets and communicate potential risks

Teamwork & Process

• Follow daily and weekly SOPs
• Stay alert for security issues
• Contribute ideas for improvement and innovation

SKILLS & ATTRIBUTES

Required / Desired

• A love for solving problems and helping people
• Excellent communication and listening skills
• Understanding of IT systems, networks, and operating systems
• Ability to type quickly while speaking with clients
• Reliable transportation and a valid driver’s license
• Ability to communicate effectively with both technical and non-technical users

Nice to Have

• Experience with ticketing or RMM tools
• Familiarity with Microsoft 365
• IT certifications (A , Network , Security )
• Experience working for a Managed Service Provider (MSP)

PERKS & BENEFITS

• Paid day off for your birthday
• Supportive and easy-going work environment
• Flexibility to work from home when needed
• Paid training and certification opportunities
• Continuous professional development

CAREER GROWTH

This role naturally leads into positions such as:

Senior Helpdesk Technician → Network Engineer → Solutions Architect → Account Manager → Virtual CIO / CTO / Service Delivery Manager

ABOUT JUSTICE IT CONSULTING

Justice IT Consulting is a premier cybersecurity and turnkey IT provider serving small businesses, manufacturers, aerospace, and defense contractors across Texas.

Mission:

We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business.

Core Values:

• Secure Without Compromise
• Earn Trust Every Day
• Lead with Optimism
• Deliver Excellent Craftsmanship
• Cultivate Personal Growth
• Foster Wow Moments

READY TO JOIN US?

• If you’re ready to build your career in IT and be part of a team that values you, apply today.