IT Helpdesk Technician

Description

Summary

JTaylor offers many opportunities for professional and personal development.   Integration of our firm values into management and leadership is crucial in order to provide quality services to our clients and support to our staff.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

· Configure, troubleshoot, and monitor the functioning of personal computers and server systems, escalate issues which are unresolved

· Respond to phone calls, messages and emails relating to system issues or hardware problems. 

· Implementing and maintaining the technological infrastructure of the organization

· Oversee resources used to support users

· Resolve technology issues as they arise

· Ensures all applications and programs are maintained to the highest degree of security

· Perform other clerical duties as needed

· Participates in firm and departmental initiatives 

· Regular and timely attendance

Requirements

Required Competencies

• Execution - Careful attention to detail and mindful of deadlines
• Subject Matter Expert - Demonstrates understanding of subject matter, seeks to increase knowledge in subject matter (industry, code and regulations, etc.)
• Communication Skills - Communicates clearly with JTaylor personnel
• Problem Solving - Demonstrates critical thinking skills, creativity in thought, addresses questions with a concise answer
• Cultivation of Relationships - Seeks to develop and strengthens internal relationships
• Intuition - Demonstrates the ability to provide quick and ready insight, leverages previous experience and education to answer questions
• Initiative - Is a self-starter, actively looks for additional work, can function independently as appropriate
• Self-Awareness - Mindful of their own strengths and weaknesses and how to best utilize these in a team environment

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications

• 1-3 years of related experience
• Associate’s degree in Computer Science, Networking Engineering, Information Technology OR 1-3 years of related experience
• Ability to establish priorities and perform work in a timely manner
• Current and valid driver’s license
• Effective oral and written communication skills
• Proficient in Microsoft Office products (Word, Excel, Outlook)
• Ability to work in a team-oriented environment
• Ability to adapt to changing priorities in a fast-paced environment

Preferred Qualifications

• Experience in professional services or similar environment

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Additional hours as needed to meet deadlines.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or type; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Position Type

This is a full-time position. Our standard business hours are 8:00 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 4:00 p.m. Additional hours and weekend hours will be required during peak busy seasons. 

Travel

Travel is occasionally required.

Same-day travel for work meetings, and seminars which requires use of a personal vehicle.

Occasional out-of-town travel with overnight stay for meetings or seminars.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.