What are the responsibilities and job description for the Helpdesk Support Technician position at M&D?
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The Helpdesk Support Technician supports the implementation, organization, and troubleshooting of network systems, software, hardware, and related communications protocols.
Essential Duties And Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The Helpdesk Support Technician supports the implementation, organization, and troubleshooting of network systems, software, hardware, and related communications protocols.
Essential Duties And Responsibilities
- Assist in managing the Helpdesk inbox and ticketing procedures for internal customers
- Assist in Onboarding/Offboarding of users across network related company resources
- Assist in drafting checklists, support processes, and knowledge base documentation for Helpdesk and other support staff
- Monitor network systems and alerts, ensuring optimal function and minimal downtime
- Assist in set-up and configuration of technology at existing and new company locations (including occasional travel)
- Perform other duties as assigned by supervisor.
- Bachelor’s degree in Computer Science, Management Information Systems, or related field (preferred)
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Ability to multi-task in a fast-paced environment as an individual, and as a key contributor to the overall IT Team
- 3-5 years of experience with LAN, WAN and computer endpoint technologies, including multiple network operating systems, topologies, and protocols (required)
- A , Network , and/or similar certifications (highly preferred)
- Thorough understanding of networking protocols
- Strong Working knowledge of Microsoft 365/Entra Administration
- Proficient with Microsoft Office Suite or related software
- Multilingual (English/Spanish) a plus
- Successful completion of pre-employment background and drug screening.
- Fosters good coworker citizenship and contributes to a positive work environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
- Prolonged periods sitting at desk and working on a computer
- Ability to lift, move, and carry objects to 20 lbs.
- Ability to repeat motions, such as typing and filing
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.