What are the responsibilities and job description for the Dental Treatment Coordinator & Insurance Claims Specialist position at Just4kids Dental?
We are seeking an experienced, professional, and personable Dental Treatment Coordinator & Insurance Claims Specialist to join our pediatric dental and orthodontic practice. We are looking for someone who is polished, organized, confident in communicating with parents, and experienced in dental insurance and treatment plan coordination.
The ideal candidate will be comfortable discussing recommended dental and orthodontic treatment with parents, explaining treatment costs and insurance benefits, and following up on outstanding insurance claims to help maintain an efficient and productive practice.
Key Responsibilities
Insurance Claims & Billing Follow-Up
- Follow up on unpaid, outstanding, and aging dental insurance claims.
- Contact insurance companies to check claim status, resolve delays, and obtain payment.
- Investigate denied or underpaid claims and assist with resubmissions and appeals.
- Maintain accurate documentation of all insurance follow-up activities.
- Work with the team to reduce outstanding insurance balances and improve collections.
Treatment Plan Coordination
- Present pediatric dental and orthodontic treatment plans to parents and guardians.
- Clearly explain recommended treatment, estimated insurance coverage, out-of-pocket costs, and payment options.
- Help parents understand the importance and benefits of recommended treatment.
- Answer questions professionally and help families feel comfortable moving forward with care.
- Follow up on pending treatment plans and unscheduled treatment to improve case acceptance.
Patient & Office Support
- Provide excellent customer service to patients and families.
- Communicate confidently and professionally with parents, insurance representatives, and team members.
- Maintain organized records and assist with daily administrative tasks related to treatment coordination and insurance follow-up.
Qualifications
- Experience with dental insurance claims, aging reports, denials, and insurance follow-up.
- Experience presenting treatment plans in a dental office; orthodontic experience is strongly preferred.
- Excellent communication, interpersonal, and organizational skills.
- Professional appearance, polished presentation, and a friendly, confident demeanor.
- Ability to explain financial information clearly and comfortably to parents.
- Reliable, detail-oriented, proactive, and able to work independently.
- Familiarity with dental practice management software is a plus.
Schedule
- Monday: 9:30 AM – 6:00 PM
- Tuesday: 1:00 PM – 6:00 PM
- Wednesday: 1:00 PM – 6:00 PM
- Thursday: 1:00 PM – 6:00 PM
- Saturday: 8:30 AM – 2:00 PM, two Saturdays per month
The Ideal Candidate
We are looking for someone who takes initiative, follows through on outstanding claims without constant supervision, and has the confidence and professionalism to present treatment plans effectively to parents. The right person will help strengthen our insurance collections, increase treatment acceptance, and contribute to a positive experience for our patients and families.
Pay: $16.00 - $18.00 per hour
Expected hours: 22.0 – 32.0 per week
Work Location: In person
Salary : $16 - $18