IT Services Analyst

Join our growing technology team as an IT Services Analyst and help transform our IT operations from reactive support to proactive "mission control." You'll play a critical role in supporting our multi-location restaurant operations while building enterprise-grade security and infrastructure automation capabilities. We're looking for a proactive technology professional who thrives in a fast-paced environment and wants to build something meaningful. If you're passionate about restaurant technology, security operations, and process automation, we'd love to hear from you. In line with Just Salad’s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad’s environmental footprint.

Location: New York City  - Onsite

Department: Information Technology/IT Services

Reports to: Director of IT Services And Cybersecurity

Start Date Jan 2026

What You'll Do

Infrastructure & Operations Management

• Administer integrations of systems across 100 restaurant locations
• Manage multi-vendor technology ecosystem including phone systems, network connectivity, and mail system
• Develop and implement automated playbooks for tier-1 support tasks and common infrastructure issues
• Coordinate technology deployments for new store openings and expansion projects
• Monitor and maintain business-critical systems using RMM and advanced monitoring tools

Security Operations & Compliance

• Design and implement comprehensive Identity and Access Management (IAM) strategy with role-based access controls
• Manage security tools including email security, MDM, and endpoint protection platforms
• Execute business continuity and disaster recovery procedures
• Ensure PCI compliance and manage security scanning initiatives
• Build proactive threat hunting capabilities and incident response procedures

Process Automation & Innovation

• Create automated workflows to reduce manual processes and improve operational efficiency
• Support innovative technology initiatives including robotics integration projects
• Develop self-service platforms for operations teams
• Implement data classification and governance frameworks

What We're Looking For

Required Experience

• Junior-to-Mid Level (2 years experience in Enterprise IT)
• Hands-on experience with POS systems (Toast experience highly preferred)
• Strong background in network management, cloud platforms, and security tools
• Knowledge of compliance frameworks (PCI, SOC 2) and security best practices
• Proven track record managing technology across multiple sites
• Strong working experience with the latest generative AI models

Technical Skills

• Cloud platform administration (Google Workspace, GCP, Azure, AWS)
• Network infrastructure management (VPN, firewalls, connectivity)
• Security tools (SIEM, endpoint protection, email security)
• Remote monitoring and management (RMM) platforms
• Backup and disaster recovery solutions
• Project coordination and vendor management

Preferred Qualifications

• Experience with restaurant/retail technology ecosystems
• Experience with automation scripting (Python, PowerShell) and workflow tools
• Relevant certifications (Security , GSEC, Google Cloud, etc.)
• Background in construction/rollout project coordination
• ITIL or similar process framework knowledge

Why Join Our Team

• Impact: Lead critical enterprise system implementations. 
• Innovation: Build integrations and automation for a rapidly growing restaurant chain.
• Growth: Lead the development of security operations function.
• Collaboration: Work directly with different teams.
• Mission-Critical Role: Your work directly impacts operational efficiency across the entire organization.

Our Technology Stack

• Enterprise Systems: ERP, HRIS
• Cloud: Google Workspace, Google Cloud Platform
• Security: Email Security, Kandji MDM
• Monitoring: Enterprise system monitoring and alerting
• Integration: API management and data synchronization tools

Benefits

• Competitive annual salary: $85,000 – $95,000 eligible for corp bonus
• Medical, Dental, and Vision Insurance
• Voluntary Long-Term Disability, Hospital Indemnity, Accidental Insurance, Life AD&D
• Paid Vacation, Sick days, and Holidays
• Employee Assistance Program (EAP)
• 401(k) eligibility
• Pre-tax benefits (Commuter Benefits, FSA HSA)
• Summer Fridays
• Fitness discounts
• Free Just Salad meals while working

About Us

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.