IT Field Technician

Just Salad is seeking a proactive, detail-oriented, and technically skilled professional with a strong ability to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource for all IT-related queries across 120 locations (NYC, FL, CHI, NJ, PA) and Corporate (100 members). This role spans traditional IT support, cybersecurity practices, and emerging AI-powered tooling. In line with Just Salad’s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad’s environmental footprint. 

Responsibilities

●      Install, configure, and maintain hardware and software components to ensure optimal usability across all sites

●      Troubleshoot hardware and software issues on Windows and Mac environments

●      Proactively upgrade systems and monitor performance to sustain 99% uptime across all machines

●      Adhere to electrical safety standards and maintain disciplined cable management at all locations

●      Repair or replace damaged hardware efficiently to minimize operational downtime

●      Execute new store installations across multiple markets, including network setup and device provisioning

●      Document technical procedures, troubleshooting steps, and resolutions for knowledge base development

●      Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner

●      Triage, categorize, and prioritize incoming requests; escalate complex issues appropriately

●      Maintain clear, timely communication with end users throughout the ticket lifecycle

●      Identify recurring issues and proactively propose permanent solutions to reduce ticket volume

●      Support implementation and enforcement of cybersecurity policies across all locations and corporate users

●      Monitor systems for security vulnerabilities, suspicious activity, and policy violations

●      Assist with endpoint protection, access control, and user security awareness initiatives

●      Participate in security audits, risk assessments, and incident response procedures

●      Maintain compliance with data protection standards and internal IT security protocols

●      Assist in the evaluation, deployment, and support of AI-powered tools and automations across business operations

●      Collaborate with the IT Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling)

●      Monitor and maintain AI integration performance, flagging anomalies or inefficiencies

●      Generate and distribute regular IT performance reports including ticket trends, uptime metrics, hardware inventory, and SLA compliance

●      Build and maintain dashboards within Freshservice and other platforms to provide real-time visibility into IT operations

●      Analyze data to identify operational gaps and present findings with actionable recommendations to the Director of IT

●      Associate's Degree in Computer Science or a related field (Bachelor's preferred)

●      Minimum 2 years of experience in computer networks, systems maintenance, or IT support

●      Hands-on experience with Freshservice or a comparable ITSM/help desk platform

●      Familiarity with cybersecurity fundamentals (endpoint security, access management, threat monitoring)

●      Exposure to AI tools, automation platforms, or IT integrations is a strong plus

●      Cisco Certified Network Associate (CCNA) accreditation is advantageous

●      Proficiency in software installation, database basics, and systems administration

●      Exceptional written and verbal communication skills

●      Strong interpersonal and problem-solving abilities with a willingness to learn

●      Bilingual in Spanish and English a plus, but not required

●      Ability to lift up to 35 lbs

●      Willingness to travel 70% of the time; weekend on-call availability may be required and software components to ensure optimal usability across all sites

●      Troubleshoot hardware and software issues on Windows and Mac environments

• Annual Salary $69,000 - $72,000 - Salary dependent on experience. Eligible to participate in the corporate bonus program  
• Medical, Dental, and Vision Insurance 
• Voluntary Long-Term Disability, Hospital Insurance, Accidental Insurance, Life Insurance AD & D 
• Eligibility to participate in 401K 
• Paid Vacation and Holidays 
• Pre-Tax Benefits (FSA, HSA, and Commuter Benefits)  
• Fitness Discounts 
• Summer Fridays 
• Employee Assistance Program 
• Free Just Salad while working   

About Us

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.