What are the responsibilities and job description for the IT Support Specialist position at Just Compassion?
Reports to: Administrative Director
FLSA Status: Exempt
Schedule: Full-Time
Location: In-Person
Salary: $60-65K
Position Summary
The IT Support Specialist ensures staff have reliable, secure, and well-functioning technology to carry out the organization’s mission. This role is primarily responsible for day-to-day IT support, including setup, troubleshooting, and maintenance of laptops, mobile devices, and phones. The Specialist will also manage device systems (such as ABM and MDM), oversee onboarding/offboarding for staff technology, and provide training and support to ensure effective use of organizational tools. In addition, the IT Support Specialist will perform routine, low-level cybersecurity tasks such as monitoring for risks, maintaining data security best practices, and helping safeguard participant and organizational information.
Key Responsibilities
- Provide IT support both in person and remotely (via phone, email, chat, and remote-access tools) for staff across all programs and locations.
- Administer and maintain Apple Business Manager (ABM), Mobile Device Management (MDM) systems, and related device, application, and security management tools.
- Design, implement, and refine IT processes and workflows to support a hybrid workforce, including remote onboarding procedures, secure remote-access configurations, equipment deployment and returns, and standardized support workflows.
- Support onboarding and offboarding by provisioning equipment, creating and managing user accounts, and ensuring secure access.
- Provide hands-on setup, configuration, and troubleshooting for laptops, mobile devices, and desk phones, including initial deployment and ongoing support.
- Monitor system performance and ensure devices and software are updated regularly.
- Administer basic cybersecurity tools, including endpoint protection/antivirus platforms, multi-factor authentication (MFA) systems, email security tools, and password-management systems, under the guidance of leadership or external IT partners.
- Maintain accurate records of devices, licenses, and IT assets.
- Document IT processes, policies, and troubleshooting steps.
- Respond to and resolve IT issues in a timely and professional manner.
- Collaborate with leadership to recommend and implement technology solutions that improve efficiency and reliability.
- Additional tasks as assigned by the executive team.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 1 year(s) of experience providing IT support in a professional environment.
- Strong knowledge of hardware, software, and networking fundamentals.
- Experience with device management systems (ABM, MDM, or similar).
- Ability to troubleshoot common technology issues across Windows, macOS, iOS, and Android environments.
- Familiarity with cloud platforms (Google Workspace, etc.).
- Strong organizational and communication skills; able to explain technical concepts to non-technical staff.
- Commitment to confidentiality and data protection.
Preferred Qualifications
- Experience supporting IT in nonprofit or human services settings.
- Basic familiarity with cybersecurity practices, risk assessments, or frameworks.
- Relevant IT or security certifications
Working Conditions
- Ability to sit for extended periods
- Ability to walk up and down stairs and stand for extended periods.
- Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
- Ability to perform job duties that may involve bending, twisting, or reaching.
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.
Salary : $60 - $65