Closing Manager - [South Pharr]

Job Purpose:
- To oversee and manage all aspects of the grocery store's closing operations, ensuring efficient and effective procedures are followed, maintaining a high level of customer service, and maximizing profitability during closing shifts.

Key Responsibilities:
- Supervise and coordinate the activities of closing staff, including cashiers, stockers, and cleaning crew, delegating tasks and providing guidance as needed.
- Ensure all closing procedures are followed accurately and efficiently, including cash handling, register reconciliation, inventory control, and security protocols.
- Monitor and maintain store cleanliness and appearance, ensuring shelves are stocked, aisles are clear, and the store is presentable for the next business day.
- Address customer inquiries and resolve complaints in a professional and courteous manner, ensuring customer satisfaction.
- Manage and control shrink, waste, and other expenses associated with closing operations.
- Enforce safety regulations and procedures, ensuring a safe working environment for all employees.
- Train and develop closing staff on store policies, procedures, and customer service standards.
- Communicate effectively with the opening management team to ensure a smooth transition between shifts.
- Conduct regular inventory checks and report any discrepancies to management.
- Monitor and maintain proper temperature control for perishable goods.
- Oversee the proper disposal of waste and recycling materials.
- Ensure all equipment is functioning properly and report any maintenance needs to management.
- Complete all required paperwork and reports accurately and on time.
- Perform other duties as assigned by management.

Additional Duties: Management reserves the right to assign additional tasks as necessary to support store operations. Employees will be provided with proper training and protective equipment for any and all assigned tasks that require special handling.

Required Education:
- High School Diploma or equivalent; Bachelor's Degree in Business Administration, Management, or a related field preferred.

Required Experience:
- Minimum of 2 years of experience in grocery retail management, with a focus on closing procedures.
- Proven experience in managing a team of 5 or more employees, including scheduling, training, and performance management.
- Demonstrated ability to effectively manage inventory levels, minimize shrink, and maintain store cleanliness and safety standards.
- Experience with point-of-sale (POS) systems, cash handling procedures, and financial reporting.
- Experience in implementing and enforcing company policies and procedures.
- Experience in handling customer complaints and resolving conflicts effectively.


Required Skills and Abilities:
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
- Thorough understanding of grocery store operations, including receiving, stocking, and merchandising.
- Knowledge of food safety regulations and procedures.
- Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required to oversee closing operations.
- Strong analytical and decision-making skills, with the ability to analyze data and identify areas for improvement.
- Excellent customer service skills, with a commitment to providing a positive shopping experience.
- Ability to maintain a professional demeanor and appearance at all times.
- Ability to handle confidential information with discretion.
- Ability to adapt to changing circumstances and handle unexpected situations effectively.
- Commitment to upholding company values and promoting a positive work environment.
- Bilingual (Spanish/English) preferred

Required Certifications:
-Food Handlers Certification - Manager Certification (valid 5 years) (required)
-Texas Alcohol Food Beverage Commission (TABC) (required)