What are the responsibilities and job description for the Human Services Manager - CSP/APS position at Juneau County, WI?
Description
POSITION SUMMARY
This position is responsible for overseeing Community Support Program (CSP), Adult Protective Services (APS), Elder Abuse (EA) and Community Recovery Services (CRS). Responsible for program compliance with all State and Federal regulations, rules, and laws, and ensures meeting requirements for continued State certification and funding; provides professional work planning, organizing, evaluating, supervision, and implementation to County service-related programs set forth by governing bodies and agencies.
Examples of Duties
ESSENTIAL FUNCTIONS
The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
- Provides leadership in attracting, retaining, and developing an engaged APS, EA, CSP, CRS, and Crisis-services workforce serving Juneau County residents.
- Directs, supervises, and manages assigned program staff, including hiring, training, coaching, mentoring, task assignment, performance evaluations, and disciplinary action; recommends transfers, promotions, and discharge.
- Audits and monitors staff work for adherence to program standards, regulations, laws, policies, and procedures; provides guidance on complex casework and regulatory interpretation.
- Develops and implements short- and long-term work plans, goals, objectives, policies, procedures, and operational standards to support APS/EA, CSP, and CRS program effectiveness and compliance.
- Ensures clear direction, proper implementation of program expectations, and County conformity with APS/EA and other mandated service requirements.
- Identifies APS/EA and department training needs; provides APS/EA training and assists with Crisis program training; makes recommendations for additional staff development needs.
- Participates in departmental needs assessments, program development, prioritization, evaluation, and operational planning with leadership.
- Assists with annual budget development, forecasting of staffing and resource needs, and ongoing monitoring of program budgets and multiple grant sources.
- Coordinates required reporting and implementation activities to maintain Federal, State, Medicaid, and grant funding in collaboration with leadership and the County Finance Department.
- Maintains up-to-date knowledge of applicable County, State, and Federal laws, rules, regulations, and legislative proposals impacting APS, EA, CSP, CRS, and Crisis services; informs leadership of changes.
- Ensures all mandated APS, EA, CSP, CRS, and Crisis programs are carried out in accordance with established State and Federal requirements.
- Attends meetings and collaborative sessions on APS, EA, CSP, CRS, and Crisis management practices, case planning, cross-program cooperation, and departmental operations.
- Represents the department with public agencies, private organizations, courts, media, and governmental partners as directed.
- Provides APS, EA, and Crisis case consultation during business hours and responds to after-hours emergencies when available; ensures staff support during crises.
- Answers APS, EA, and Crisis helpline calls and provides support ranging from routine information requests to high-risk or suicidal crisis intervention.
- Tracks APS/EA/Crisis referrals and ensures required documentation processes are followed.
- Completes and assists staff in completing APS, EA, and Crisis paperwork, reports, and electronic documentation; maintains shared folders and ensures accuracy in the EHR and State systems.
- Maintains strong collaboration with Juneau County courts and other community stakeholders supporting APS, EA, CSP, CRS, and Crisis services.
- Coordinates I-Team meetings and participates in quarterly Juneau County Crisis Response Team (JCCRT) meetings.
- Links at-risk individuals with prevention, support, and early intervention services.
- Conducts APS/EA investigations—independently or with line-staff—including interviewing alleged victims, assessing safety, determining allegations, and taking corrective action for abuse, neglect, or financial exploitation.
- Communicates with clients, families, and collateral contacts to gather social, functional, physical, and mental health information and make appropriate referrals.
- Evaluates crisis situations and removes individuals from unsafe homes when necessary; arranges emergency housing or other appropriate community services.
- Coordinates medical and psychiatric evaluations and treatment with healthcare providers for APS, EA, and Crisis clients.
- Maintains APS/EA records and ensures timely submission of required case reports in EHR and State systems.
- Assists the Clinic Manager in managing court-ordered commitments, protective placements, settlement agreements, and related legal processes.
- Conducts annual protective placement reviews and prepares supporting documentation.
- Testifies in court and participates in hearings as required.
- Assists in creating Crisis and safety plans incorporating de-escalation, stabilization, prevention strategies, and supports to reduce unnecessary hospitalizations or placements.
- Administers the Community Support Program (CSP), ensuring adherence to DHS 63 requirements and maintenance of State certification.
- Administers the Community Recovery Services (CRS) program, ensuring delivery of psychosocial rehabilitative services to support symptom management, independence, and community integration.
- Provides psychotherapy, insight-oriented therapy, symptom assessment, psychoeducation, and case management for individuals with severe and persistent mental illness (SPMI).
- Provides 24-hour Crisis intervention for CSP/CRS clients as needed, evaluates the need for psychiatric hospitalization, facilitates admissions, and coordinates Chapter 51 and Chapter 55 processes.
- Performs other duties as assigned.
EXPECTATIONS
- Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
- Attends work regularly and is punctual.
- Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards.
- Conducts self in such a way as to reflect positively on the County.
- Fosters positive working relationships and accepts new responsibilities.
- Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.
Typical Qualifications
MINIMUM REQUIRED QUALIFICATIONS
- Master’s degree from an accredited college or university in Social Work, Clinical Psychology, Mental Health Nursing or related field with three (3) years of previous supervisory experience.
- Licensed in clinical social work (LCSW), Professional Counseling (LPC)LPC, or Marriage and Family Therapy (LMFT) or ability to obtain such within three (3) years of hire.
Supplemental Information
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Comprehensive knowledge of social, economic, and health problems of basic human behavior and of available assistance and rehabilitative services and techniques.
- Thorough knowledge of State and Federal Human Services programs and requirements.
- Knowledge of Human Service needs assessment methodologies, grant programs, and budgeting procedures.
- Knowledge of legal requirements for Human Service programs, including client rights, confidentiality, and non-discrimination.
- Knowledge of the principles of human growth and development, psychology, systems theory, and human motivation.
- Knowledge of goals, principles, and practices of Human Service programs, program administration, and program goals and their intended impacts.
- Ability to communicate effectively with individuals of varying abilities, interests, diagnoses, and concerns.
- Knowledge of strategic planning, development, and analysis of performance measurements.
- Knowledge of the County and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal laws and regulations related to division programs and operations.
- Knowledge of principles and practices of budgeting, fiscal management, project management principles and techniques.
- Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures, and techniques for resolution of issues.
- Knowledge of local government operations and administration.
- Knowledge of computer software consistent for this position.
- Ability to effectively utilize the principles of strategic and long and short-range planning.
- Ability to establish and maintain accurate records of assigned activities and operations.
- Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
- Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priorities.
- Skill in time management; prioritizing duties to accomplish a high volume of quality work product requiring minimal supervision.
- Ability to define problems, exercise sound judgment, and address a variety of situations successfully.
- Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook.
- Ability to work the allocated hours of the position and respond after hours if needed.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as otherwise required by law. Employees needing reasonable accommodation should discuss the request with Human Resources.
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel, and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work is generally in a moderately noisy office setting.
- Position requires dealing with persons who are hostile or verbally aggressive, posing threatening conditions.
Juneau County is an Equal Opportunity Employer.