Customer Care Specialist

Job Description

The Customer Care Representative reports to the Customer Care Manager and is responsible for providing World-Class customer service by taking comprehensive personal responsibility for Juliska’s entire customer base through providing accurate and timely information aligned with the Customer Care Team. This requires obtaining and utilizing an in-depth knowledge of our products and is only achieved through demonstrating analytical thinking, applying exceptional communication skills, and fully representing the underlying needs of the customer even beyond those the customer may originally express. This role with support key initiatives in collaboration and partnership with Customer Care, Marketing, and Operations. The ideal candidate will be an innovator with an entrepreneurial spirit and a passion for building and maintaining relationships. Working in line with the customer care team, this role will support endeavors to support the highest level of customer service in a dynamic and rewarding environment.

Responsibilities:

• Manages the process of customer orders throughout their life cycle through consistent and accurate communication with both internal and external customers.
• Investigates customer’s concerns and seeks information to best meet and exceed customer expectations.
• Effectively communicates and takes swift actions to consistently ensure accessibility to information and assistance in resolution of issues, should they arise.
• As each customer interaction is different, it is expected initiative is taken to truly understand the customer’s current challenge, solve them, and use your expertise to proactively assist them to avoid future challenges.
• Committed to expanding their knowledge of Juliska’s products, services and solutions.
• Participates in special projects, new responsibilities and adjusts priorities as needed or requested.
• Works collaboratively with the Distribution Center.
• Works cooperatively with diverse departments, groups and throughout company to achieve business goals and objectives.
• Supports teamwork and continuous improvement through performing other related duties as assigned.
  
  

Requirements:

• Proficiency with Microsoft Office and Google Applications
• Strong attention to detail.
• Works well in a fast-paced environment.
• Relentless drive to own customer issues and resolve them.
• Ability to think outside of box.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer concerns with professionalism and tact.
• A four-year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
  
  

Our employment process is in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status as protected by appliable law.

Juliska is an equal opportunity employer.

Company Description

Our Brands

Juliska

As newlyweds and unabashed romantics, Capucine & David Gooding founded Juliska in 2001 with a small collection of mouth-blown Bohemian glasses. Today, Juliska makes hundreds of products for the table and home inspired by the joy of gathering to create unforgettable moments. Sold through Juliska.com, Neiman Marcus, Bloomingdales, and a thousand discerning specialty retailers across the US and Internationally. www.juliska.com

Capucine De Wulf

Launched in 2018, Capucine De Wulf celebrates Love, Authentic Beauty and Womanhood through gorgeous jewelry. Sold through capucinedewulf.com and a growing group of select US retailers.

Our Brands Juliska As newlyweds and unabashed romantics, Capucine & David Gooding founded Juliska in 2001 with a small collection of mouth-blown Bohemian glasses. Today, Juliska makes hundreds of products for the table and home inspired by the joy of gathering to create unforgettable moments. Sold through Juliska.com, Neiman Marcus, Bloomingdales, and a thousand discerning specialty retailers across the US and Internationally. www.juliska.com Capucine De Wulf Launched in 2018, Capucine De Wulf celebrates Love, Authentic Beauty and Womanhood through gorgeous jewelry. Sold through capucinedewulf.com and a growing group of select US retailers.