What are the responsibilities and job description for the Systems Administrator - Learning Management System position at Judit Inc?
Top Skills:
- LMS Administration
- Inventory Management
- Instructional Design
Essential Duties and Responsibilities
Learning Management System Administration
- Administer, maintain, and optimize the Learning Management System (LMS).
- Manage user accounts, learning assignments, certifications, and learning paths.
- Maintain system integrity, troubleshoot issues, and coordinate vendor support.
- Support system upgrades, testing, and implementation of new functionality.
Reporting and Analytics
- Develop recurring and ad hoc reports and executive dashboards.
- Monitor compliance, certifications, and learning effectiveness.
- Analyze data and provide recommendations to improve business performance.
Learning Content Development
- Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
- Ensure learning content reflects current operational processes and adult learning principles.
Business Communications
- Develop professional communications for frontline agents, supervisors, managers, and leadership.
- Prepare operational announcements, policy updates, training notifications, and change management communications.
- Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
- Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging
Operational Support
- Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
- Provide consultation and performance support across all levels of the contact center.
Device Inventory Management
- Maintain accurate device inventory records.
- Perform monthly and annual inventory reconciliations.
- Coordinate equipment assignments, returns, audits, and lifecycle management.
Minimum Qualifications
- Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
- Three (3) to five (5) years of experience administering a Learning Management System.
- Three (3) to five (5) years of experience supporting a contact center environment.
- Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Excellent written, verbal, organizational, analytical, and project management skills.
Preferred Qualifications
- Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
- Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
- Knowledge of adult learning theory, instructional design, and change management.
- Experience supporting technical support or customer care organizations.
Core Competencies
- Learning Management Systems Administration
- Business Communication
- Instructional Design and Content Development
- Reporting and Data Analytics
- Project Management
- Contact Center Operations Expertise
- Continuous Improvement
- Collaboration and Stakeholder Management
Performance Expectations
- Maintain accurate LMS records and high system availability.
- Deliver timely executive reporting and actionable analytics.
- Publish clear, professional communications that support operational readiness.
- Complete monthly and annual device inventory reconciliations with high accuracy.
- Support operational initiatives that improve employee capability and customer experience