What are the responsibilities and job description for the Medical Support Supervisor position at Judit Inc?
About the Role
Judit Inc. is building its administrative staffing team to support the Hampton VA Healthcare System. MSAs are considered a chief source of patient care and patient flow information — coordinating appointments, processing community care referrals, and serving as the first point of contact for Veterans across Hampton VAMC and its outpatient clinics.
What You'll Do
- Coordinate staffing assignments and leave scheduling across all participating Hampton VA facilities.
- Oversee the work quality of contract MSA and administrative staff.
- Serve as the primary liaison between contract staff and the VA Contracting Officer's Representative (COR).
- Perform the full range of MSA duties as needed, plus oversight of timesheets, coverage plans, and performance monitoring.
What You'll Need
- U.S. citizen (this contract requires citizenship, not just residency)
- Proficient in spoken and written English
- 6 months of clerical, office, customer service, or other qualifying administrative experience; OR 1 year of education above high school; OR an equivalent combination of both
- Able to type an average of 40 WPM — data entry is a primary responsibility
- Basic knowledge of office equipment/software and computerized patient record system functionality
- Able to work independently and self-directed, setting priorities and coordinating a wide variety of tasks
- Dependable, with good judgment to protect Veteran welfare
Before You Start
- Pass a Tier 1/Low Risk background investigation (National Agency Check with Inquiries — NACI) and complete fingerprinting at the nearest VA Medical Center
- Obtain a VA Personal Identity Verification (PIV) card before your first day of work
- Complete a ten-day MSA training course before performing work on the contract
- Complete VA Medical Support Assistant/Scheduling training during your first two weeks at the local VA facility
- Complete annual HIPAA/patient privacy training and VA Cybersecurity Awareness and Rules of Behavior training
- Complete Basic Integrity and Compliance Awareness Training before accessing any VA facility
- Provide current Tuberculosis (TB) test results and complete infection control training before starting
This position is contingent upon Judit Inc.'s award of the referenced VA contract.