What are the responsibilities and job description for the Medical Support Assistant position at Judit Inc?
About the Role
Judit Inc. is building its administrative staffing team to support the Hampton VA Healthcare System. MSAs are considered a chief source of patient care and patient flow information — coordinating appointments, processing community care referrals, and serving as the first point of contact for Veterans across Hampton VAMC and its outpatient clinics.
What You'll Do
- Serve as a chief source of patient care and patient flow information; interpret and verify provider orders per VHA National Scheduling Directive guidelines.
- Schedule, cancel, and reschedule patient appointments and consults; enter no-show information; prepare for clinic visits.
- Enter recall reminders in the VistA Scheduling GUI; monitor recall/delinquency processes; ensure encounter forms are completed for workload credit.
- Respond to VistA, VistA Scheduling GUI, and CPRS alerts; scan insurance cards and complete Insurance Capture Buffer (ICB) encounters.
- Help patients complete Release of Information (ROI) forms and route them to the ROI team.
- Teach patients to use My HealtheVet secure messaging, authenticate access, and relay messages between patient and provider.
- Make and receive phone calls; provide front-line reception support in Eligibility offices and other administrative areas.
- Support Community Care: contact Veterans for scheduling preferences, schedule/reschedule with community providers, confirm attendance, and request/index medical records.
- Perform Travel Clerk duties as assigned: review and reconcile travel reimbursement claims, review ambulance claims for eligibility/payment, and arrange transportation for eligible patients.
- Support Health Information Management by scanning/uploading outside medical records into the EMR.
- Cover workload for administrative staff on leave, bridge staffing gaps, and adapt quickly across clinics or areas as needed.
What You'll Need
- U.S. citizen (this contract requires citizenship, not just residency)
- Proficient in spoken and written English
- 6 months of clerical, office, customer service, or other qualifying administrative experience; OR 1 year of education above high school; OR an equivalent combination of both
- Able to type an average of 40 WPM — data entry is a primary responsibility
- Basic knowledge of office equipment/software and computerized patient record system functionality
- Able to work independently and self-directed, setting priorities and coordinating a wide variety of tasks
- Dependable, with good judgment to protect Veteran welfare
Before You Start
- Pass a Tier 1/Low Risk background investigation (National Agency Check with Inquiries — NACI) and complete fingerprinting at the nearest VA Medical Center
- Obtain a VA Personal Identity Verification (PIV) card before your first day of work
- Complete a ten-day MSA training course before performing work on the contract
- Complete VA Medical Support Assistant/Scheduling training during your first two weeks at the local VA facility
- Complete annual HIPAA/patient privacy training and VA Cybersecurity Awareness and Rules of Behavior training
- Complete Basic Integrity and Compliance Awareness Training before accessing any VA facility
- Provide current Tuberculosis (TB) test results and complete infection control training before starting
This position is contingent upon Judit Inc.'s award of the referenced VA contract.
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