What are the responsibilities and job description for the Medical Support Assistant (MSA) position at Judit Inc?
In this role, you will be the designated Medical Support Assistant (MSA) Scheduler/Receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 - Outpatient Scheduling and Process and Procedures.
All staff are able to work remotely.
Pay: $22/hr
- Works with Supervisor/Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
- Works with Supervisor/Lead Scheduler to achieve all patient communications are completed on time and appropriately.
- Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
- Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
- Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
- Validates and update patient demographic information.
- When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
- Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
- Screens/receives phone calls in a courteous and timely manner.
- Responds to telephone inquiries regarding delivery of services.
- Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
- Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
- The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
- Other duties as assigned.
QUALIFICATIONS
- Contractor personnel shall be a citizen of the United States of America.
- Have a High School education or GED equivalent.
- Oral and written proficiency with English
- Basic computer skills
- Type at least 50 WPM
- Have no health or physical disability restrictions that interfere with the performance of assigned duties.
- Basic medical terminology knowledge
- Minimum 6 months customer service experience
#IND
Salary : $22