Medical Support Assistant (Patient Scheduling & Care Coordination)

Company Description

Support coordinated Veteran healthcare delivery within a structured clinical environment where organization, patient communication, and interdisciplinary collaboration help ensure timely access to care and continuity of services.

International SOS Government Medical Services partners with healthcare professionals seeking meaningful, mission-driven work around the world. As part of a global team supporting diverse patient populations, you’ll deliver high-quality care in dynamic healthcare environments while collaborating with experienced clinical and operational teams.

Operating in more than 90 countries, International SOS provides clinical care, emergency response, and healthcare support services across a wide range of care settings. Headquartered in Houston, Texas, we are committed to delivering trusted healthcare solutions wherever they are needed most. Learn more at internationalsos.com.

Job Description

Provide administrative support within an integrated outpatient healthcare setting serving Veterans at the Salt Lake City VA Medical Center. This role supports patient scheduling, care coordination, and electronic medical record workflows that contribute to efficient clinic operations and a positive patient experience. Working alongside interdisciplinary healthcare teams, the Medical Support Assistant helps maintain organized clinical workflows and continuity of care across multiple services.

Key Responsibilities

• Coordinate and schedule patient appointments to support timely access to Veteran care services
• Manage electronic consults, provider orders, and follow-up actions within the electronic medical record system
• Support administrative workflows related to patient care coordination and clinical documentation
• Communicate professionally with Veterans, providers, and interdisciplinary healthcare teams regarding scheduling and care needs
• Maintain accurate records while supporting organized, patient-centered clinic operations
• Protect sensitive patient information and follow established healthcare privacy and security standards

Qualifications

Requirements

• High school diploma or GED required
• 6 months of customer service experience
• Ability to type at least 50 words per minute
• Basic knowledge of medical terminology
• U.S. Citizenship required
• Ability to obtain and maintain a VA Public Trust Clearance
• Ability to read, write, and communicate effectively in English

Preferred

• Experience supporting healthcare scheduling or clinical administrative workflows
• Experience working within electronic medical record systems
• Prior experience in a multidisciplinary healthcare environment

Additional Information

Privacy Disclaimer: Policy Link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.