What are the responsibilities and job description for the Technology Support Specialist position at Judge Group, Inc.?
Location: Concord, CA Salary: $30.00 USD Hourly - $32.00 USD Hourly Description:
Job Responsibilities:
Must Have / Required:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Job Responsibilities:
- Provide onsite IT support in a healthcare environment (hospitals and clinics) as the primary "boots on the ground" resource
- Support hardware and software lifecycle management including installation, deployment, upgrades, troubleshooting, and repairs
- Handle Tier I and Tier II support for incidents, break/fix issues, and service requests
- Participate in IT projects such as Windows 11 deployments, system upgrades, and application rollouts
- Maintain accurate documentation in ticketing, asset management, and administrative systems
- Deliver high-quality customer service to internal users, external stakeholders, and vendors
- Perform proactive system maintenance to prevent failures and ensure optimal performance
- Ensure adherence to SLAs by prioritizing and resolving tickets within defined timelines
- Collaborate with Tier II/III teams and escalate complex issues when required
- Conduct root cause analysis and document resolutions to prevent recurring issues
- Follow established processes, documentation, and checklists to maintain consistency and efficiency
- Actively participate in team meetings and contribute to team collaboration initiatives
Must Have / Required:
- 3 years of hands-on IT support experience (onsite/end-user support preferred)
- Experience supporting Windows environments, including OS deployments (Windows 10/11)
- Strong troubleshooting skills across hardware, software, and end-user applications
- Experience providing Tier I and Tier II support in a structured IT environment
- Familiarity with ticketing systems, asset management tools, and SLA-driven support models
- Excellent communication and customer service skills with the ability to support non-technical users
- Experience working in healthcare, hospital, or clinical environments (highly preferred)
- Ability to work fully onsite and collaborate with cross-functional IT teams
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $30 - $32