What are the responsibilities and job description for the Desktop Support Technician position at Judge Group, Inc.?
Location: Princeton, IN Salary: $20.00 USD Hourly - $21.00 USD Hourly Description:
Overview
The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
What You'll Do
Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
Log and track issues in ServiceNow
Troubleshoot Zebra scanners and printers
Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
Provide VIP/executive support and exceptional customer service
What We're Looking For
5-7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Certifications like CompTIA A , MCP/MCSE, or OEM certs are a plus, not mandatory
Professional communication, punctuality, and customer-focused mindset
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Overview
The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
What You'll Do
Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
Log and track issues in ServiceNow
Troubleshoot Zebra scanners and printers
Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
Provide VIP/executive support and exceptional customer service
What We're Looking For
5-7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Certifications like CompTIA A , MCP/MCSE, or OEM certs are a plus, not mandatory
Professional communication, punctuality, and customer-focused mindset
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $20 - $21