What are the responsibilities and job description for the Account Manager position at JTS?
Position Summary
The Account Manager plays a key role in ensuring customer satisfaction by serving as the primary point of contact for client inquiries, orders, and service needs. This position is responsible for managing customer accounts, coordinating with internal departments to fulfill orders accurately and on time, and maintaining clear communication throughout the production process. The role requires strong attention to detail, effective problem-solving skills, and a commitment to delivering exceptional service that reflects JTS Direct LLC’s values and standards.
Key Responsibilities:
1. Act as the primary liaison between the customer and JTS Direct.
2.Communicate promptly and professionally with customers via phone and email, with responses expected the same business day.
3. Process purchase orders and production orders from customers, sales staff, and other JTS Direct facilities.
4. Enter job information into order entry systems to generate production job tickets, shipping documents, box labels, and other required paperwork.
5. Assist in planning and coordinating customer jobs.
6. Review job tickets for accuracy and obtain clarification on incomplete or incorrect information.
7. Ensure proper materials are used, correct quantities are produced, and jobs meet customer specifications.
8. Prepare and gather information required for billing and reconcile invoice details with accounting.
9. Collaborate with manufacturing teams to ensure efficient production methods.
10. Work with customers to improve the exchange of files, copy, and job-related information.
11. Participate in meetings to maintain clear communication across departments.
12. Update production schedules with current job information.
13. Maintain knowledge of printing processes and support continuous improvement initiatives.
14. Maintain accurate and organized customer files.
15. Perform other related duties as assigned.
Minimum Qualifications
Education
High school diploma or GED required.
Business school, associate degree, or equivalent preferred.
Experience:
Minimum of 3 years of customer service experience required.
Direct mail and printing industry experience required.
3 years of experience in a commercial or direct mail print environment
In-depth knowledge of print production methods (digital, offset, finishing, mailing).
Experience with USPS regulations, mail piece design and postage for direct mail projects
Working knowledge of paper types, formats, and finishing options
Strong math and analytical skills with attention to detail and accuracy.
Effective communication and collaboration skills across departments
Comfortable working in a deadline-driven environment with multiple priorities
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Positive, professional demeanor with a collaborative team spirit.
High attention to detail and strong organizational skills.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and internal production systems.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Knowledge of printing processes strongly preferred.
The Account Manager plays a key role in ensuring customer satisfaction by serving as the primary point of contact for client inquiries, orders, and service needs. This position is responsible for managing customer accounts, coordinating with internal departments to fulfill orders accurately and on time, and maintaining clear communication throughout the production process. The role requires strong attention to detail, effective problem-solving skills, and a commitment to delivering exceptional service that reflects JTS Direct LLC’s values and standards.
Key Responsibilities:
1. Act as the primary liaison between the customer and JTS Direct.
2.Communicate promptly and professionally with customers via phone and email, with responses expected the same business day.
3. Process purchase orders and production orders from customers, sales staff, and other JTS Direct facilities.
4. Enter job information into order entry systems to generate production job tickets, shipping documents, box labels, and other required paperwork.
5. Assist in planning and coordinating customer jobs.
6. Review job tickets for accuracy and obtain clarification on incomplete or incorrect information.
7. Ensure proper materials are used, correct quantities are produced, and jobs meet customer specifications.
8. Prepare and gather information required for billing and reconcile invoice details with accounting.
9. Collaborate with manufacturing teams to ensure efficient production methods.
10. Work with customers to improve the exchange of files, copy, and job-related information.
11. Participate in meetings to maintain clear communication across departments.
12. Update production schedules with current job information.
13. Maintain knowledge of printing processes and support continuous improvement initiatives.
14. Maintain accurate and organized customer files.
15. Perform other related duties as assigned.
Minimum Qualifications
Education
High school diploma or GED required.
Business school, associate degree, or equivalent preferred.
Experience:
Minimum of 3 years of customer service experience required.
Direct mail and printing industry experience required.
3 years of experience in a commercial or direct mail print environment
In-depth knowledge of print production methods (digital, offset, finishing, mailing).
Experience with USPS regulations, mail piece design and postage for direct mail projects
Working knowledge of paper types, formats, and finishing options
Strong math and analytical skills with attention to detail and accuracy.
Effective communication and collaboration skills across departments
Comfortable working in a deadline-driven environment with multiple priorities
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Positive, professional demeanor with a collaborative team spirit.
High attention to detail and strong organizational skills.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and internal production systems.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Knowledge of printing processes strongly preferred.