Claims Specialist/Administrative Assistant

JTO Roofing and Solar is a locally owned roofing and solar contractor that provides high level service to our clients throughout every job. Our customers’ satisfaction means everything to us!

We are currently seeking a full time Claims Specialist/Administrative Assistant to add to our great team.

This will be an hourly position with scheduled hours Monday-Friday 8am-5pm based in our Sanford office.

$20-$25/hour - Compensation based on experience.

Applicants will be required to pass a drug screen and background check.

*Only applicants that provide required experience on their resume will be considered.

Job Responsibilities:

• Manage full life cycle of insurance claims for roofing projects to include, but not limited to, preparing estimates in Xactimate, reviewing insurance scopes and estimates, submit information to insurance carriers, maintain consistent follow up via written and verbal communication, generate invoices, etc.
• Manage entire permitting process to include, but not limited to, preparing and submitting NOCs, permit applications, permit payments, prepare job site packets, schedule inspections, etc.
• Follow up phone calls and/or emails to ensure timeliness of response from all municipalities
• Serve as point of contact for internal and external inquiries related to insurance claims and permitting
• Maintain accurate record maintenance, data entry, correspondence in CRM software (Acculynx) and customer files
• Stay informed of any State and/or municipality changes related to building codes and permitting requirements
• Greeting visitors
• Answer incoming phone calls on multi-line phone system
• Scan/enter information in CRM software (Acculynx)
• Entering data into various reports and spreadsheets when needed
• Prepare warranty packets for customers
• Provide internal assistance to our entire staff
• Conduct internet research
• Perform other clerical duties as needed to include, but not limited to, scanning, copying, filing, etc.
• Special projects, as needed

Experience/Skills:

• Xactimate experience required
• Proven experience in insurance claims required
• Knowledge of roofing systems, building codes and industry standards required
• General permitting experience preferred
• Basic accounting experience is a plus
• Proficient in Microsoft Office Suite, Adobe Acrobat and flexibility to learn new programs
• Experience working in Acculynx is a plus
• Able to work independently and meet deadlines
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Time management and organization skills
• Strong analytical and problem solving skills
• Outstanding customer service and negotiating skills with the ability to investigate and resolve problems diplomatically and calmly
• Effective written and verbal communication skills
• Positive attitude with the ability to collaborate well with customers and team members
• Punctual and consistent attendance
• Florida Notary required

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Xactimate: 2 years (Required)
• insurance claims: 2 years (Required)
• permitting: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Florida Notary (Required)
• Driver's License (Required)

Location:

• Sanford, FL 32773 (Preferred)

Ability to Commute:

• Sanford, FL 32773 (Required)

Work Location: In person

Salary : $20 - $25