What are the responsibilities and job description for the Support Specialist position at JTH Tax LLC?
Support Specialist
Department: Managed Operations
Status: Full-Time
Reports To: Director of Managed Operations
FLSA Status: Non-Exempt
Position Summary
The Support Specialist provides high-touch operational support for Liberty Tax’s company-owned locations. This role ensures offices operate efficiently, remain compliant, and are fully supported to optimize revenue and profitability. The ideal candidate is detail-oriented, analytical, and highly organized, with the ability to manage multiple priorities across a multi-location retail environment. This position plays a critical role in supporting field operations, vendor coordination, financial tracking, and cross-departmental communication.
Key Responsibilities
Operational & Facilities Support
- Ensure company-owned offices are operationally ready, compliant, and supported throughout the tax season and off-season.
- Coordinate the setup, transfer, disconnection, and maintenance of utilities and internet services.
- Track lease agreements and partner with landlords, field leadership, and vendors to resolve maintenance and facility-related needs.
- Monitor office acquisitions and sales, ensuring timely communication and coordination across departments.
- Assist with Help Desk requests related to company-owned locations.
Financial & Billing Management
- Review, code, and approve invoices for utilities, vendors, and service providers.
- Track payments and ensure accurate billing reconciliation.
- Assist with tracking and monitoring bank deposits.
- Prepare and analyze operational and store performance reports using key metrics.
Vendor & Asset Management
- Manage vendor and supplier relationships, ensuring service level expectations and deliverables are met.
- Maintain asset control processes and track office equipment and inventory.
- Identify opportunities to improve vendor performance and reduce operational costs.
Data & Reporting
- Create, maintain, and manage operational databases.
- Compile, analyze, and interpret data from multiple sources to identify discrepancies and trends.
- Support process improvements by refining tracking systems and procedures.
Additional Duties: Other duties may be assigned.
Qualifications
Required
- 1–3 years of experience in operations support, facilities coordination, retail support, accounting support, or a similar role.
- Strong analytical skills with the ability to collect, organize, and interpret data from multiple sources.
- Advanced proficiency in Microsoft Excel (including pivot tables, lookup functions, and data analysis tools).
- Proficiency in Microsoft Outlook, Word, and PowerPoint.
- Strong organizational and time-management skills with the ability to manage competing priorities.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively across multiple departments.
- High attention to detail and commitment to accuracy.
Preferred
- Experience supporting multi-location retail or service-based operations.
- Experience with lease administration, facilities coordination, or vendor management.
- Familiarity with accounting or ticketing systems.
Core Competencies
- Attention to Detail
- Accountability & Ownership
- Cross-Functional Collaboration
- Vendor & Stakeholder Management
- Data Analysis & Reporting
- Process Improvement
- Time Management in a Fast-Paced Environment
Benefits
- Medical, Dental, Vision
- HSA & FSA options
- Voluntary Life and AD&D Insurance
- 401(k) with Company Match
- 100% Employer-Paid Short-Term Disability & Childbirth-Related Leave
- Paid Vacation, Holidays, Sick Leave, Volunteer Paid Time, and Floating Holidays
- Tuition Reimbursement
- Tax Prep Benefit: Complimentary access to Liberty Tax services
- Employee Assistance Program
- Employee-exclusive discounts on electronics, appliances, fitness memberships, groceries, hotels, concerts, car rentals, and more
Physical Demands & Work Environment
- Primarily office-based role requiring extended periods of sitting (up to 8 hours per day).
- Occasional lifting up to 20 pounds.
- May require infrequent regional travel.
- Flexibility may be required during peak tax season (January–April).
Disclaimer: This job description is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Liberty Tax reserves the right to modify job duties and responsibilities as needed to meet business needs.
Liberty Tax is an Equal Opportunity Employer.