Bilingual Front Desk & Customer Service Representative

Job Overview

We are seeking a friendly, organized, and reliable Bilingual Front Desk & Customer Service Representative to join our team. This role is the first point of contact for our customers and plays a key part in daily operations, including customer service, administrative support, and light social media tasks. This position starts as a 4-month temporary assignment with the potential to transition into a permanent role based on performance.

Responsibilities:

• Greet and assist customers in person and over the phone
• Answer incoming calls and respond to inquiries in English and Spanish
• Generate invoices using the Cin7 inventory system
• Process basic transactions and maintain accurate records
• Maintain organized customer and order information
• Assist with scheduling and general office tasks
• Create simple social media content (e.g., reels, posts)
• Support team with day-to-day administrative duties

Qualifications:

• Fluent in English and Spanish (required)
• Strong communication and customer service skills
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Experience with Cin7 or similar inventory/invoicing systems is a plus (training provided for the right candidate)
• Comfortable using social media platforms (Instagram, Facebook, etc.)
• Organized, dependable, and detail-oriented