Hotel Event Sales Manager

Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.

Banquet & Events Manager

JOB SUMMARY:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Qualifications:

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required

Salary Range:
Based on experience ($55,000 - $65,000) base salary. Associate is eligible for incentive and gratuity

Responsibilities:

• Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
• This position primarily handles events of average complexity
• Ensures their property events have a seamless turnover from sales to service back to sales
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
• Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
• Adheres to all standards, policies, and procedures
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Manages group room blocks and meeting space for average to large-sized assigned groups
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
• Uses his/her judgment to integrate current trends in event management and event design
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
• Participates in customer site inspections and assists with the sales process as necessary
• Performs other duties as assigned to meet business needs
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
• Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees
• Empowers employees to provide excellent customer service
• Sets a positive example for guest relations
• Coordinates and communicates event details both verbally and in writing to the customer and property operations
• Makes presence known to customer at all times during this process
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
• Follows up with customer post-event

Physical Demands:
Ability to lift and carry heavy objects, including cleaning supplies and linens (up to 50 pounds).
Ability to stand, walk, and bend for extended periods.
Flexibility to work shifts, including weekends, holidays, and evening hours as needed.