What are the responsibilities and job description for the Front Desk Supervisor position at JSK Hospitality LLC?
JSK Hospitality is looking for a reliable Front Desk Supervisor who thrives in a fast-paced hotel environment and takes pride in delivering excellent guest service. In this role you’ll lead the front desk team, coach associates, solve guest issues, and keep operations running smoothly during your shifts. Prior front desk or guest service leadership experience is required.
Responsibilities
- Supervise and support Front Desk Associates to deliver consistent, high-quality guest experiences
- Oversee check-in, check-out, and reservation processes while maintaining brand standards
- Handle guest concerns and complaints promptly and professionally
- Train, coach, and schedule front desk team members
- Monitor and maintain front desk appearance, supplies, and cash handling procedures
- Assist with daily reporting, shift handoffs, and communication with other departments
- Support revenue efforts through upselling and promoting hotel services
- Step in to cover the desk during peak times or when staffing is short
- Uphold safety, security, and emergency procedures
Requirements Required
- High school diploma or equivalent
- At least 1–2 years of front desk or guest service experience in a hotel or similar environment
- Previous supervisory or lead experience preferred but strong leadership potential considered
- Ability to work flexible shifts including evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer skills and comfort with property management systems
- Ability to stand for extended periods and lift up to 25 lbs when needed
Preferred
- Experience with Marriott, Hilton, or IHG brand standards
- Bilingual (English/Spanish)
- Previous hotel supervisory experience
Benefits & Perks
- Competitive hourly pay
- Opportunities for advancement within JSK’s growing portfolio
- Employee room discounts
- Paid training and development
- Supportive team environment
- Health benefits available for full-time team members
About JSK Hospitality JSK Hospitality is a multi-property hotel management company headquartered in South Bend, Indiana. We operate Marriott, Hilton, and IHG branded hotels across Northern Indiana and are committed to delivering exceptional guest service while developing our people from within.