HR Technology Analyst

Johnson Service Group (JSG) is a nationally recognized professional staffing firm, and we are recruiting for an experienced HR Technology Analyst to work on a long-term contract basis.

Hourly Rate: $65.45 p/h (time and a half for overtime)

Citizenship: U.S. Citizenship is required

Client Location: Candidate must reside within Chattanooga or Knoxville, TN.

This role will be 75% REMOTE for the right individual.

Residency: Local or Regional candidates are highly preferred

Target start date: 2/24/2026

Duration: 12 months

Hours: 8:00 am – 5:00 pm, Monday – Friday

Knowledge/Skills/Abilities

• You MUST have experience in ServiceNow HR Service Delivery (HRSD)
• A bachelor’s degree is required with at least 1 year of recent ServiceNow HRSD experience.
• Strong knowledge of IT management within HR
• Strong knowledge of MS Office products
• Strong knowledge of relevant HR Systems, preferred tools
• Knowledge of IT product design and configuration
• Knowledge of change management and identifying impacts
• Knowledge of configuration, system maintenance, and testing
• Good conceptual skills
• Strong organizational skills
• Ability to flex and adapt to changing data needs
• Ability to work with confidential information and maintain confidentiality
  
  

Job Specific Competencies

• Agile Thinking
• Analytical Aptitude
• Cross-Functional Teaming
• Customer Service
• Design Thinking
• Digital Mindset
• HR Systems Knowledge
• Problem Solving
• Specialist HR Knowledge
• Workforce Analytics & Data Analysis
  
  

Job Description/Duties

• Promotes a people-first culture throughout the respective organization; exhibits and encourages exceptional performance and teamwork across the HR&C organization.
• Fosters a culture of accountability, trust, collaboration, development, and results consistent with the short and long-term objectives of the HR&C organization.
• Responsible for ensuring that business-specific requirements are included during product development and coordinating all measures relating to system acceptance.
• Reviews product roadmaps and evaluates the feasibility of new functionality; supports system upgrades by preparing necessary communication and organizing test cycles with system specialists and users.
• Key contributor in maintaining data integrity by monitoring what is requested and input; executes, reviews, and reacts to data audit findings and recommends and initiates corrective action; manages system access and security, and related audits.
• Responsible for system testing, maintenance of interfaces, security roles, and configuration.
• Collaborates with external vendors to ensure data integrity for various HR and payroll processes.
• Manages inter-dependence between internal and external systems, including single and bi-directional data feeds between all HR systems and external vendors, as well as connections with other internal HR&C and IT systems.
• Troubleshoots and analyzes system issues and deficiencies, identifying and recommending solutions.
• Maintains in-depth HR data knowledge and a thorough understanding of how internal and external customers use HR data; identifies and analyzes new data requirements and provides alternatives.
• Ensures data integrity and consistency; understands and complies with internal data retention, retrieval, and disposal policies.
• Monitors and maintains solution center-related system processes.
• performs other job-related duties as assigned.
  
  

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