What are the responsibilities and job description for the Case Intake / CRM Admin - Salesforce position at JSG (Johnson Service Group, Inc.)?
JSG is hiring an Intake / CRM Admin - Salesforce for our client in Ft. Worth, TX.
Pay rate range: $20-$23 DOE
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Pay rate range: $20-$23 DOE
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
- Salesforce experience is a plus
- High School Diploma
- 1-2 years of Administrator experience in Aerospace or a manufacturing environment
- Case Intake, Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses, fields and lifecycle transitions.
- Process-oriented mindset with strong analytical and problem-solving abilities.
- Empathy for end users and customers; passion for frictionless support experiences.
- Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $23
