What are the responsibilities and job description for the IT Help Desk Level 1 Technician position at JSerra Catholic High School?
IT Help Desk Level 1 Technician at JSerra Catholic High School
Application Deadline
Until Filled
Date Posted
Contact
(949) 493-9307 2111
Number of Openings
Salary
$22.00 - $25.00 Per Hour
Add'l Salary Info
Length of Work Year
Employment Type
About the Employer
JSerra Catholic High School provides students in grades 9 through 12 with an individualized education in a faith-based, character-building setting. Its focus is on academic excellence and personal formation in virtue integrated with the traditions and beliefs of the Catholic Church. Prayer and worship serve an important role during each day. From daily Mass before school to weekly all-school Mass each Wednesday, from numerous student retreats to frequent staff spiritual development, JSerra offers a warmly ecumenical approach and welcomes students and families of all faith
Job Summary
Job Summary
Description: The IT Helpdesk Tier 1 Technician provides front-line technical support to students, faculty, and staff. This role supports Windows-based laptops, classroom technology, printers, and network connectivity in a fast-paced school environment. The technician will assist with troubleshooting, device deployment, and day-to-day helpdesk operations while delivering excellent customer service. Responsibilities • Provide technical support to students and employees (walk-in, phone, and ticket-based) • Troubleshoot hardware, software, and connectivity issues • Support Windows 11 laptops and classroom technology • Configure and deploy new laptops and other devices • Assist with student and staff onboarding and device setup • Maintain helpdesk tickets and documentation • Escalate complex issues to senior IT staff when necessary • Assist with IT projects and device rollouts • Support printers, copiers, Wi-Fi connectivity, and AV equipment • Maintain inventory and organization of IT equipment • Perform other IT department duties as assigned
Requirements / Qualifications
Knowledge, Skills, and Abilities • Strong troubleshooting and problem-solving skills • Excellent customer service and communication skills • Ability to work independently and as part of a team • Strong organizational and documentation skills • Ability to remain calm in a fast-paced environment • Familiarity with Microsoft Windows operating systems • Experience with Microsoft 365 applications • Basic knowledge of Active Directory or Microsoft Entra ID preferred • Ability to lift and transport equipment up to 25 pounds Education & Experience • 2 years of IT support experience preferred • Experience supporting Windows and MacOS systems strongly desired • School or customer-service environment experience is a plus • Familiarity with Microsoft 365 and device management tools preferred
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of duties or responsibilities. Interested candidates are asked to complete applicant package by viewing: https://www.jserra.org/about/employment JSerra Catholic High School is a religious 501(c)(3) organization
Requirements / Qualifications
Knowledge, Skills, and Abilities • Strong troubleshooting and problem-solving skills • Excellent customer service and communication skills • Ability to work independently and as part of a team • Strong organizational and documentation skills • Ability to remain calm in a fast-paced environment • Familiarity with Microsoft Windows operating systems • Experience with Microsoft 365 applications • Basic knowledge of Active Directory or Microsoft Entra ID preferred • Ability to lift and transport equipment up to 25 pounds Education & Experience • 2 years of IT support experience preferred • Experience supporting Windows and MacOS systems strongly desired • School or customer-service environment experience is a plus • Familiarity with Microsoft 365 and device management tools preferred
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of duties or responsibilities. Interested candidates are asked to complete applicant package by viewing: https://www.jserra.org/about/employment JSerra Catholic High School is a religious 501(c)(3) organization
- CalPERS Retirement Benefits
Salary : $22 - $25