Bilingual Chinese/English Office Coordinator

JS Homecare Agency of NY, Inc. is seeking an organized, dependable, and proactive Bilingual Chinese/English Office Coordinator to join our team.

This is a full-time, on-site administrative position. The Office Coordinator will provide general support with phone calls, data entry, document management, scheduling, recordkeeping, and departmental follow-up.

Based on the candidate’s experience, strengths, and the needs of the agency, the position may primarily support either our Patient Services Department or Finance Department. Training will be provided based on the employee’s assigned responsibilities.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system
• Communicate professionally with patients, family members, caregivers, employees, vendors, and other parties
• Enter and update information accurately in company systems and spreadsheets
• Organize and maintain electronic and paper files
• Review documents for completeness and accuracy
• Follow up on missing information, documents, and outstanding items
• Assist with scheduling, data entry, scanning, copying, filing, and document preparation
• Maintain accurate records of calls, updates, and completed work
• Coordinate with other departments to resolve routine administrative issues
• Maintain confidentiality of patient, employee, financial, and company information
• Assist with other general office duties as assigned

Depending on the employee’s assigned department, responsibilities may also include:

• Assisting with patient schedules and service-related updates
• Communicating with patients, caregivers, and home health aides
• Updating patient or caregiver records
• Assisting with basic bookkeeping and financial data entry
• Entering invoices, payments, deposits, and other financial information
• Organizing billing, payroll, or payment records
• Preparing and updating basic Excel spreadsheets
• Using QuickBooks for basic bookkeeping tasks

Qualifications

• Fluency in both Chinese and English is required
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to multitask and adapt to changing priorities
• Professional phone etiquette and customer service skills
• Basic proficiency with Microsoft Word, Excel, email, and office equipment
• Ability to learn new systems and follow established procedures
• Ability to handle confidential information appropriately
• High school diploma or equivalent required
• Previous office administration, patient coordination, bookkeeping, billing, payroll, or data entry experience is preferred
• QuickBooks experience is a plus
• Home care or healthcare office experience is a plus

Position Details

• Job Type: Full-time
• Work Location: On-site
• Location: Brooklyn, NY
• Schedule: Monday through Friday, 9AM-5PM

Benefits

• Health insurance
• Paid time off
• Retirement plan, subject to eligibility

About JS Homecare Agency of NY, Inc.

JS Homecare Agency of NY, Inc. is a licensed home care services agency serving patients throughout New York City and Nassau County. Our office team supports patient services, caregiver coordination, billing, payroll, compliance, and other essential home care operations.

JS Homecare Agency of NY, Inc. is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.

Please submit your resume through Indeed for consideration.

Pay: From $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $21