IT Support Specialist

About JR Merit

JR Merit, Inc. was founded in 1997 on the belief that “merit”—the quality of being good and worthy—was something worth working for. Today, we are recognized as one of the highest-value industrial and mechanical construction contractors in the marketplace for complex infrastructure and critical plant processes. We take pride in being a union shop with a passion for surpassing client expectations.

We're growing! JR Merit offers an exciting opportunity to develop and expand your career by supporting projects in highly unique and technical industries. If you want to have a voice, influence our continued growth, and work collaboratively as a team to find innovative solutions to our clients’ construction challenges, we want to get to know you.

Overview

We are seeking a talented and motivated IT Support Specialist with experience administering an O365 environment to join our team. The ideal candidate will have strong customer service and organizational skills. They will be responsible for ensuring the smooth operation of our IT infrastructure, providing technical support to end-users, and implementing effective solutions to IT-related issues.

The ideal candidate is an active listener who enjoys working with people and providing assistance as needed (technical or otherwise). The IT Support Specialist will continuously encourage, train and coach users on software, equipment, and best practices.

Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Perform system administration tasks including user account management, system configuration, and security updates.
• Collaborate with cross-functional teams to implement and maintain IT policies and procedures.
• Install, configure, and maintain hardware and software components.
• Proactively identify and address potential IT issues to prevent downtime.
• Provide basic training to users regarding hardware and software utilization.
• Stay up to date on emerging technologies and recommend updates or improvements.
• Occasionally travel to local job sites for onsite assistance as needed.
• Assist in the support of the following technologies:
  • Microsoft 365, Exchange Online, Defender, Azure AD/Entra ID (formerly Active Directory), InTune, Teams
  • SonicWall firewall
  • Windows Server 2016-2019
  • Common Windows server roles and features such as DHCP, DNS, Active Directory, Group Policy, Routing and Remote Access, Remote Desktop Gateway, Hyper-V
  • WAN, LAN, WiFi and VPN technologies
  • Cellular and satellite communications
  • Internet and cyber security
  • Remote access implementations and methods
  • Business grade printers, scanners, copiers
  • Various line of business applications including Viewpoint Vista, Procore, Navisworks, Primavera P6, Bluebeam, Adobe Creative Cloud, Coro, and many more.

Required Qualifications:

• 3 years experience supporting IT infrastructure in an enterprise environment OR Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Knowledge of Windows and O365 (Exchange Online, Defender, Azure AD/Entra ID, InTune, Teams, SharePoint).

Desired Qualifications:

• Experience as an IT Support Specialist with a focus on system administration.
• Strong customer service skills with ability to actively listen and support user needs.
• Ability to work with a diverse team to achieve results.
• Strong organizational skills and ability to prioritize work.
• Effective oral and written communication skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to effectively communicate technical problems and solutions to a wide audience.
• Familiarity with networking principles and protocols.
• Certification in CompTIA A and/or Microsoft Certified Systems Administrator.

Working Conditions:

• This position is based out of our corporate office in Vancouver, WA. Occasional travel may be required to support JR Merit’s projects.
• Work is generally performed while standing or sitting, in an office environment, with a computer and telephone.

Compensation Range:

$70,000-$90,000

Benefits We Offer:

• Competitive salary based on experience
• Discretionary merit bonus
• Medical/dental/vision insurance for employees dependents
• Tiered paid time off (PTO) plan and paid holidays
• 401(k) & Match
• Career Development Map/Growth Opportunities
• Employee Assistance Program
• Long Term Disability Coverage

Equal Opportunity / Affirmative Action Employer:

JR Merit, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. We are a background screening, drug-free workplace.

JR Merit, Inc provides reasonable accommodation to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to recruiting@jrmerit.com

Work Authorization:

JR Merit, Inc. is a federal contractor which participates in E-Verify. Applicants must be currently authorized to work in the United States without the need for visa sponsorship.