Vice President, Product Owner - Client Onboarding

JOB DESCRIPTION

Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments.

As a Vice President, Product Owner – Client Onboarding on the Digital Wallets team, you lead clients throughout their onboarding and integration journeys with our payment services. You partner across engineering, operations, risk, and business stakeholders to translate complex technical requirements into clear product outcomes, while driving the project management discipline that keeps initiatives on track. We rely on your ability to navigate ambiguity, align diverse teams, and deliver — because the work we do here has real consequences for real customers.

Job responsibilities

• Identify and refine product requirements for API-enabled payments features, translating business needs into clear, actionable specifications for engineering partners.
• Own and maintain the product roadmap for assigned workstreams, ensuring priorities reflect customer impact, risk posture, and business value.
• Lead stakeholder engagement across technology, operations, compliance, and business functions, facilitating alignment on scope, timelines, and trade-offs.
• Establish and execute project management cadences — including status reporting, dependency tracking, and milestone governance — to keep client onboarding moving with accountability.
• Synthesize data, user research, and market signals to identify product gaps and recommend solutions backed by quantitative and qualitative evidence.
• Partner with technology teams to evaluate modern API architecture decisions, ensuring product design supports scalability, security, and interoperability.
• Facilitate working sessions, steering committees, and executive briefings, producing clear materials that communicate progress and surface decisions effectively.
• Monitor product performance metrics and payment transaction indicators post-launch, identifying optimization opportunities and escalating risks proactively.
• Drive continuous improvement by identifying process inefficiencies and championing tooling or workflow enhancements that accelerate product delivery.

Required qualifications, capabilities, and skills

• 7 years of experience in product management, with demonstrated ownership of a product roadmap from ideation through delivery.
• Proven ability to manage and influence senior stakeholders across technology, business, and operations functions without direct authority.
• Working knowledge of modern API architecture concepts, including REST, webhooks, and API gateway patterns, sufficient to engage credibly with engineering teams.
• Strong project management skills, including the ability to run multiple concurrent workstreams, track dependencies, and maintain governance standards.
• Experience producing executive-level written communications, presentation materials, and program status reporting.
• Bachelor's degree in business, technology, engineering, or a related field, or equivalent professional experience.
• Excellent verbal communication skills with the ability to facilitate alignment in cross-functional forums and large group settings.

Preferred qualifications, capabilities, and skills

• Experience in the payments industry, including familiarity with payment rails, settlement processes, fraud prevention, or dispute resolution.
• Exposure to program or portfolio management frameworks, including agile and waterfall delivery methodologies.
• Experience with product roadmapping or business intelligence tools such as Jira.
• Prior experience at a financial institution, fintech, or payments network in a product or strategy capacity.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.