What are the responsibilities and job description for the U.S. Benefits Knowledge Integration Manager - Vice President position at JPMorganChase?
Job Description
We are seeking a U.S. Benefits Knowledge Integration Manager - Vice President to join our Global Benefits team! The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding.
As a U.S. Benefits Knowledge Integration Manager - Vice President within Global Benefits, you’ll connect Benefits with Communications, Content, and Employee Experience—ensuring accurate, consistent benefits information across channels and vendor platforms—and distill complex reward structures into our internal communications ecosystem.
Job Responsibilities
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
We are seeking a U.S. Benefits Knowledge Integration Manager - Vice President to join our Global Benefits team! The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding.
As a U.S. Benefits Knowledge Integration Manager - Vice President within Global Benefits, you’ll connect Benefits with Communications, Content, and Employee Experience—ensuring accurate, consistent benefits information across channels and vendor platforms—and distill complex reward structures into our internal communications ecosystem.
Job Responsibilities
- Serve as the main point of contact / subject matter expert as it relates to benefit related information that is employee facing
- Distill complex plan documents, legal requirements, and policies into structured, manageable information that is easily deployed.
- Ensure that benefits expertise is correctly reflected across all engagement channels, including our Employee Experience Platform, mobile apps, and internal social tools.
- Partner with the Benefits team and Benefits administration vendors for enrollment and eligibility platforms, reviewing and providing context to vendor-provided content on their websites and communication materials to help ensure benefits information is accurate, consistent, and appropriately tailored for our employee experience.
- Work directly with Human Resources Communications and Employee Experience teams to ensure their creative campaigns are rooted in deep benefits expertise and reflect current plan technicalities.
- Create and maintain a centralized, organized repository for all benefit program details, ensuring a consistent approach to how benefits are explained.
- Drive engagement and understanding of benefits content by measuring usability and implementing improvements to reduce call center inquiries.
- Represent the Benefits team in cross-functional planning sessions, ensuring that the "benefits perspective" is prioritized during the development of new employee tools or platforms.
- Bachelor’s degree
- Minimum of 10 years of experience in corporate benefits or benefits consulting
- Deep experience in global health, welfare, and retirement programs. You must be able to read a plan document and immediately identify the key takeaways for an employee
- Ability to organize vast amounts of program data into a structured format and strong program management and organizational skills
- Proven ability to work as a peer to Communications and Content professionals, navigate across complex situation and multiple stakeholders
- Strong verbal and written communication skills with a customer-focused approach
- Exceptional attention to detail, specifically regarding version control and the accuracy of technical data across multiple digital surfaces
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
Salary : $111,625 - $170,000