What are the responsibilities and job description for the U.S. Benefits Knowledge Integration Manager - Vice President position at JPMorgan Chase?
We are seeking a U.S. Benefits Knowledge Integration Manager - Vice President to join our Global Benefits team! The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding.
As a U.S. Benefits Knowledge Integration Manager - Vice President within Global Benefits, you’ll connect Benefits with Communications, Content, and Employee Experience—ensuring accurate, consistent benefits information across channels and vendor platforms—and distill complex reward structures into our internal communications ecosystem.
Job Responsibilities:
- Serve as the main point of contact / subject matter expert as it relates to benefit related information that is employee facing
- Distill complex plan documents, legal requirements, and policies into structured, manageable information that is easily deployed.
- Ensure that benefits expertise is correctly reflected across all engagement channels, including our Employee Experience Platform, mobile apps, and internal social tools.
- Partner with the Benefits team and Benefits administration vendors for enrollment and eligibility platforms, reviewing and providing context to vendor-provided content on their websites and communication materials to help ensure benefits information is accurate, consistent, and appropriately tailored for our employee experience.
- Work directly with Human Resources Communications and Employee Experience teams to ensure their creative campaigns are rooted in deep benefits expertise and reflect current plan technicalities.
- Create and maintain a centralized, organized repository for all benefit program details, ensuring a consistent approach to how benefits are explained.
- Drive engagement and understanding of benefits content by measuring usability and implementing improvements to reduce call center inquiries.
- Represent the Benefits team in cross-functional planning sessions, ensuring that the "benefits perspective" is prioritized during the development of new employee tools or platforms.
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree
- Minimum of 10 years of experience in corporate benefits or benefits consulting
- Deep experience in global health, welfare, and retirement programs. You must be able to read a plan document and immediately identify the key takeaways for an employee
- Ability to organize vast amounts of program data into a structured format and strong program management and organizational skills
- Proven ability to work as a peer to Communications and Content professionals, navigate across complex situation and multiple stakeholders
- Strong verbal and written communication skills with a customer-focused approach
- Exceptional attention to detail, specifically regarding version control and the accuracy of technical data across multiple digital surfaces
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).