Transfer Agency Oversight Manager

As the Manager of North America Transfer Agency Oversight, you will lead a high-performing team responsible for operational support and oversight of our fund services. You will play a pivotal role in ensuring regulatory compliance, driving process improvements, and delivering best-in-class service to our clients. This is an exciting opportunity to make a meaningful impact, collaborate with industry leaders, and advance your career in a dynamic, global organization.

Key Responsibilities

• Lead, develop, and motivate the Transfer Agency Oversight team, including recruitment, performance management, and career development.  Foster a culture of accountability, continuous improvement, and risk awareness.  Provide back-up support to team members as needed.
• Build and maintain strong relationships with internal and external stakeholders, including acting as the primary point of contact for client escalations.
• Ensure effective communication and client satisfaction through regular meetings, forums, and status reporting.  Analyze, monitor, and report on data to support business needs and decision-making.
• Oversee fund setups, regulatory statement and tax form mailings, and support for electronic client portal access.  Manage multiple projects of varying complexity, ensuring all deliverables are completed on schedule.
• Proactively identify and close gaps in internal controls, promoting a zero-error policy and risk-aware culture.  Manage issue escalation, tracking, and resolution, escalating as appropriate.
• Regularly review, update, and enhance procedures to drive efficiency, consistency, and quality.
• Collaborate with Senior Management, Product Groups, Finance, Business Risk Management, and external partners, including the Fund’s transfer agent.

Required Qualifications, Capabilities, and Skills

• 10 years of experience in Asset Management, Transfer Agency, or related fields.  Preference is experience in Private Wealth Alternative (Retail Alts) Funds and preferable 4 years of people management experience.
• Strong knowledge of Transfer Agency policies and procedures and in-depth understanding of mutual funds, collective investment trusts, private wealth alternative funds, and distribution models.
• Experience with SS&C (DST) systems (TA2000, TA2000 Desktop, Chorus AWD) preferred.
• Advanced analytical skills with high attention to detail and problem-solving ability.  Excellent verbal and written communication skills; able to communicate effectively across varying audiences and run meetings.
• Technical proficiency in Tableau, Alteryx, Python, UI Path, and a desire to leverage technology for efficiency and risk mitigation.  Strong PC skills, including Excel (macros/programming preferred).
• Bachelor’s degree in Finance, Business, or a related field, or equivalent relevant experience.
• Strong organizational and time management skills; able to manage multiple priorities and deadlines in a fast-paced environment.