Transactions Analyst - ATM Monitoring Group

Join a dynamic team leading the way in ATM reliability, where your expertise will help keep 15,000 ATMs running smoothly nationwide and ensure millions of customers have reliable access to their funds every day. Be the critical link between fast-paced problem solving and exceptional client service in a role that makes a real impact!

As a Transaction Analyst in the ATM Monitoring Group, you will be responsible for overseeing and managing issues across a nationwide network of 15,000 ATMs, ensuring prompt resolution of network, hardware, software, supply, access, and facilities concerns. This role requires close collaboration with internal teams and external partners, proactive problem-solving, and clear communication to deliver exceptional operational support and maintain high standards of ATM service reliability. You will utilize multiple systems and product expertise to resolve complex inquiries, escalate concerns as needed, and contribute to ongoing process improvements.

Job responsibilities:

• Monitor ATM incidents to ensure timely resolution and accurate documentation.
• Research ATM performance and health to proactively identify and resolve failures.
• Request or escalate vendor service and cash replenishment as needed.
• Analyze issues using multiple systems to determine root causes and solutions.
• Escalate concerns to appropriate teams or vendor partners for rapid resolution.
• Communicate effectively with internal teams and external partners to coordinate issue resolution.
• Exercise independent decision-making to resolve issues and support team members.
• Identify and report risk trends and patterns to management or partners.
• Participate in ongoing service and process education to maintain operational excellence.
• Provide feedback and suggestions for continuous process improvement.
• Demonstrate shared values and foster a positive, collaborative work environment.

Required qualifications, capabilities, and skills:

• Demonstrated excellent verbal and written communication skills
• Proven ability to work effectively in a fast-paced environment
• Strong problem-solving and independent decision-making abilities
• Flexible and adaptable to changing business needs
• Self-starter with a proactive approach to tasks
• Team-oriented with a willingness to learn from peers
• Ability to follow complex methods and procedures accurately
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office applications
• Ability to quickly engage and build relationships with internal and external partners

Preferred qualifications, capabilities, and skills: 

• Technical qualifications or skills related to ATM operations 
• Prior training or coaching experience
• Strong prioritization and time management skills
• Ability to communicate effectively across all levels of leadership
• Demonstrated ability to maintain confidentiality and multi-task efficiently
• Flexible, adaptable, and able to work collaboratively within a team

Work Schedule: Monday - Friday 1:30pm - 10:00pm