What are the responsibilities and job description for the Senior Product Associate- Service Product position at JPMorgan Chase?
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Service Product, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.
- Serve as a process expert across multiple journeys within area products, conducting impact assessments to identify effects on end users.
- Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums with senior leaders.
- Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value.
- Lead complex change requests, including sponsored initiatives and regulatory-driven changes, ensuring flawless product readiness and minimizing end-user impact.
- Conduct quality assurance on executed change requests to confirm product quality and customer satisfaction outcomes.
- Properly assess end-user impact and propose readiness needs, ensuring end users are fully capable of using new functionality as a key readiness measure.
- Drive adoption readiness through coordinated communications, stakeholder alignment, and practical enablement activities tied to the change delivered.
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Led complex change requests, including sponsored and regulatory-driven initiatives.
- Strong analytical skills to assess end-user impacts and propose readiness needs.
- Excellent communicator, able to engage all business levels and facilitate strategic discussions with senior leaders.
- Skilled at identifying and influencing process improvements, efficiencies, and gaps to enhance product value.
- Conducted quality assurance on change requests to ensure product quality and customer satisfaction.
- Committed to ensuring end users are fully capable of using new functionality as a key measure of readiness.
- Able to work independently, showing persistence and optimism when facing obstacles.
Preferred qualifications, capabilities, and skills
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Developed knowledge of the product development life cycle
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Skilled in facilitating large-group readiness forums and influencing senior stakeholders.
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Able to translate impact assessments into clear readiness plans and measurable adoption outcomes.
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Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus.
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Track record of driving process improvements that enhance product value and customer outcomes.
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Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction.
- Proven experience as a process expert with a strong track record in conducting impact assessments and managing change requests.