What are the responsibilities and job description for the Senior Product Associate - Payments position at JPMorgan Chase?
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Small Business Merchant Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Contributes to end to end ownership for the successful delivery of product features, including partnering with a commercialization lead on downstream implications for marketing, sales, servicing, and other client-facing personnel
- Proactively advocate and implement the vision and strategy of digital onboarding services through the development of scope documentation, use cases, product requirements/epics/stories to support development to ensure the product resonates with clients and deliver value
- Assists with building the product framework and tracks the key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partners closely with product and engineering teams to help deliver against the roadmap, sequencing the capability delivery for ongoing launches that optimize the experience over time
- Navigate an ambiguous environment, using strategic thinking and problem-solving skills to drive clarity and direction
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Demonstrate excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships
- An obsession with customer research, product fidelity and user experience
- Proven Experience working across multiple business areas and/or functions to deliver results
Resilient self-starter who thrives in an ambiguous environments to drive results by synthesizing data point across multiple disciplines (e.g., customer feedback, usage metrics, sales feedback)
Preferred qualifications, capabilities, and skills
- Ability to work independently and multitask in a fast pace environment
- demonstrated prior experience working in a highly matrixed, complex organization
- Previous experience and proven success with tech innovation and digital transformation initiatives
- Master’s or Bachelor's Degree in engineering, business, finance, or a related field
- Experience partnering with sales, engineering, marketing and design teams to bring products to market
- Experience working in payments / merchant services
