What are the responsibilities and job description for the Product Manager, Card Customer Experience position at JPMorgan Chase?
Start your next chapter building customer-first digital experiences at scale. You’ll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers—from discovery through launch and iteration. You’ll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.
Job responsibilities
- Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities
- Lead discovery and market research to uncover customer problems, define target segments, and shape solutions
- Own and maintain a prioritized product backlog aligned to the roadmap and value proposition
- Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences
- Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact
- Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency
- Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders
- Manage stakeholder expectations through strong written and verbal communication
- Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls
Required qualifications, capabilities, and skills
- 5 years of product management experience
- Advanced knowledge of the product development lifecycle, design practices, and data analytics
- Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)
- Experience partnering with user experience design and research to shape solutions
- Proven ability to author business requirements and define user stories to guide delivery
- Experience bringing cross-functional teams together within an Agile development framework
- Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams
Preferred qualifications, capabilities, and skills
- Experience building or improving onboarding and early-tenure customer journeys in a digital channel
- Experience using experimentation and iterative delivery to optimize customer experiences
- Track record of delivering customer experience improvements that are measurable and sustained over time
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.