What are the responsibilities and job description for the Payment Lifecycle Specialist III position at JPMorgan Chase?
Job Responsibilities
- Own daily/weekly/month-end reconciliations and finalize EOM packets by deadlines.
- Meet production goals and SLA/KPI targets; proactively manage capacity.
- Prioritize and delegate work; monitor queues and ensure timely, quality output.
- Serve as escalation point for complex cases; perform root-cause analysis and drive corrective actions.
- Investigate and clear cash/ledger breaks; monitor aging and escalate threshold breaches.
- Ensure adherence to procedures and controls; support audits with clear documentation.
- Track and report KPIs/KRIs; communicate trends and recommendations to stakeholders.
- Partner with operations, technology, and product teams to automate and enhance controls.
Required Qualifications
- Knowledge of payment flows, cash/GL reconciliations, and exception management.
- Ability to identify patterns, perform root-cause analysis, and interpret operational metrics.
- Proficiency with reconciliation platforms, Excel and basic data analysis.
- Sound judgment balancing client experience, risk, and efficiency under time pressure.
- Strong attention to detail with commitment to accuracy and control adherence.
- Clear written and verbal communication skills.
Preferred Qualifications
- 2–5 years in payment operations, reconciliations, or financial operations.
- Experience meeting production targets and managing SLAs in a high-volume environment.
- Experience supporting audits and working within risk/control frameworks.
- Process improvement or automation experience