What are the responsibilities and job description for the Payment Lifecycle Specialist III position at JPMorgan Chase?
Do you have basic or intermediate knowledge of understanding of payment flows, cash reconciliations, and exception management? Do you also have working knowledge of reconciliation platforms and case management tools? This is the team for you.
As a Payment Lifecycle Specialist III within the Payment Lifecycle team at JPMorganChase, you will ensure accurate, timely payment processing and strong operational controls across the end-to-end payment lifecycle. You will meet daily production targets and KPIs, prioritize and delegate workflow, and resolve complex issues. A key focus is account reconciliation: preparing and finalizing EOM packets, investigating and clearing breaks, monitoring aging, and reporting KPIs/KRIs to reduce risk and improve client experience. You will partner with supervisors and cross-functional teams to drive continuous improvement, automation, and adherence to audit and control standards.
Job responsibilities
- Own daily/weekly/month-end reconciliations for assigned accounts; prepare and finalize packets in the designated repository by deadlines.
- Meet or exceed daily production goals and SLA/KPI targets; proactively manage capacity and bottlenecks.
- Prioritize and delegate work, monitor queues, and ensure timely approvals and quality checks.
- Act as an escalation point for complex cases; perform root-cause analysis and implement corrective/preventive actions.
- Investigate and clear cash and ledger breaks; monitor aging; escalate SLA or risk threshold breaches and drive closure.
- Ensure adherence to procedures, attestations, and evidence requirements; support audits with clear documentation and traceability.
- Track and report KPIs/KRIs (e.g., break rates, on-time certification, aging) and communicate trends and recommendations to stakeholders.
- Partner with operations, technology, and product teams to automate, enhance controls, and improve data quality.
- Collaborate with upstream/downstream teams to align on process changes, remediation plans, and service delivery.
Required qualifications, capabilities, and skills
- Basic or intermediate knowledge of understanding of payment flows, cash and GL reconciliations, and exception management.
- Proficiency in identifying patterns, performing root-cause analysis, and interpreting operational metrics.
- Working knowledge of reconciliation platforms and case management tools; proficiency with Excel/Sheets (vlookups, pivot tables), and basic data analysis.
- Sound judgment balancing client experience, risk, and operational efficiency; ability to prioritize under time pressure.
- Strong attention to detail with a commitment to accuracy, documentation standards, and control adherence.
- Ability to mentor peers, provide feedback, and support a culture of accountability and continuous improvement.
- Clear written and verbal communication; ability to present status, risks, and recommendations to stakeholders.
Preferred qualifications, capabilities, and skills
- Minimum of 2 years of experience in payment operations, reconciliations, cash management, or financial operations, with experience supporting internal/external audits and working within risk/control frameworks.
- Demonstrated experience meeting production targets and managing SLAs/KPIs in a high-volume environment.
- Process improvement or automation experience (e.g., VBA, SQL, Alteryx, Python, or RPA).