What are the responsibilities and job description for the Contracting Quality Assurance Analyst position at JPMorgan Chase?
Do you have experience with Salesforce with knowledge of client account due diligence, healthcare, and/or financial industry experience? If so, this is the team for you!
As a Contracting Quality Assurance Analyst within the Client Service Delivery team at JPMorganChase and InstaMed, you will be responsible for the data integrity of client onboarding and maintenance operations for the InstaMed product. This role based out of J.P. Morgan Healthcare Payments’ Philadelphia office is critical in confirming that account activities are processed accurately and in compliance with internal standards and firmwide or federal requirements.
Success in this position requires exceptional attention to detail, the ability to absorb large amounts of process requirements, and strong analytical skills to identify and resolve issues in complex situations. Effective written and verbal communication is essential for collaborating with internal stakeholders to escalate or suggest feedback for downstream improvement.
Job responsibilities
- Master procedures across multiple business teams and processes, applying expertise to identify issues and resolve complex issues.
- Review internal business processes – including client onboarding, client account maintenance, and any underwriting or due diligence activities associated – to ensure accuracy, compliance, and positive client experience.
- Research and analyze information across different Salesforce tasks, cases, contracts, underwriting activities, and accounts to confirm correct resolution and recommend process improvements or educational opportunities where applicable.
- Coordinate with internal stakeholders to correct errors, prevent recurrence, and implement best practices.
- Manage multiple work queues and prioritize different tasks to ensure timely and effective results to stakeholders in a timely fashion.
- Escalate complex issues and discrepancies as needed, ensuring prompt resolution and compliance with internal policies.
- Stay current with internal business policy and procedures as well as regulatory standards and industry best practices.
- Perform other duties related to role as assigned or required.
Required qualifications, capabilities, and skills
- Proficiency with computers; Microsoft Office, particularly Excel; ability to quickly learn new software.
- Exemplary attention to detail and accuracy.
- Strong analytical, research, organizational, and time management skills.
- Sound judgement and resourceful problem-solving skills.
- Effective and professional written and verbal communication skills for internal and external interactions.
Preferred qualifications, capabilities, and skills
- Experience with Salesforce.
- Knowledge of client account due diligence, healthcare, and/or financial industry.
Schedule: Monday – Friday, 8:30am – 5:00pm (in office 5 days a week)