What are the responsibilities and job description for the Systems Support Analyst position at JPC Partners?
JPC Partners is looking for a Systems Support Analyst. This is a 24x7 rotating shift role that works with the client’s IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
The incumbent is a broad-based Analyst who will be versed in multiple hardware and software technology disciplines that are used at the client site.
This Analyst must be able to interact on a regular productive basis with IT Operations Center, client support groups, business clients, and members.
The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and other companies.
The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in the client’s technology environment.
The incumbent is a broad-based Analyst who will be versed in multiple hardware and software technology disciplines that are used at the client site.
This Analyst must be able to interact on a regular productive basis with IT Operations Center, client support groups, business clients, and members.
The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and other companies.
The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in the client’s technology environment.