What are the responsibilities and job description for the Systems Administrator position at JPC Partners?
JPC Partners is looking for a Systems Administrator. This onsite role will work with a team of IT professionals responsible for supporting end users with technology issues.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
- Monitor and support the firm’s technology infrastructure, including servers, firewalls, routers, access points and switches in order to maintain 100% systems uptime.
- Liaise with the firm’s consultants regularly to ensure the firm’s infrastructure is maintained, upgraded, and
- patched.
- Manage and maintain the firm’s network, including the WAN, LANs and wireless networks of all offices in order to maintain 100% network uptime.
- Recommend and plan infrastructure upgrades, replacements and refreshes when needed.
- Manage and maintain inventory of the firm’s infrastructure, including warranties, support contracts, and end of life dates.
- Manage the firm’s cloud systems, including Microsoft 365 and the document management system, iManage.
- Manage and maintain the firm’s current remote access system (Citrix).
- Liaise with the firm’s accounting software company (Aderant) to ensure the firm’s financial platform is
- maintained, upgraded, and patched.
- Support and assist in the management of the firm’s cloud-based VOIP phone system (Zoom) and AV conference and meeting platform (Teams).
- Support firm desktop applications including Windows 11, Microsoft Office 365, iManage, Aderant, and Citrix.
- Manage network printer/copier setup and changes.
- Utilize the Help Desk Call Tracking Service (Fresh Service) to identify and respond to all IT network and infrastructure support requests.
- Support the help desk manager and user support specialists on user IT support requests through Fresh Service as needed.
- Manage all mobile devices connected to firm data, including laptops, phones and tablets, leveraging Microsoft Intune.
- Identify and retire unsupported or soon to be unsupported infrastructure, applications and hardware.
- Facilitate, support and assist in the planning of new technology testing and rollouts.
- Keep up with current IT trends and developments by continuing to develop skills and knowledge.
- 5 years’ experience capable of making an immediate impact in a rapidly changing, fast-paced work environment.
- Technical and analytical skills required include:
- Advanced experience with Microsoft Windows Server administration required.
- Advanced network administration experience (WAN, firewalls, switches, WAPs) required.
- Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions required.
- Experience with Microsoft Group Policy and Active Directory administration required.
- Advanced experience with Microsoft 365 administration, including Entra, Intune, and Azure, strongly preferred.
- Experience with Meraki cloud administration strongly preferred.
- Knowledge of iManage and Aderant a plus.
- Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to internal and end user satisfaction.
- Flexibility, integrity, attention to detail, and an ability to work collaboratively and independently.
- Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
- Knowledge of cybersecurity, business continuity, and security awareness issues.
- Proven ability to improve IT processes and procedures.
- Regional travel to other offices is occasionally required.
- Working full time (5 days a week) on-site at the Philadelphia headquarters is required.
- Bachelor’s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required.
- Experience providing IT support in a law firm or similar professional services environment preferred.
- Microsoft certifications preferred.