Automotive Service Manager

Overview

JP Sides Ford/Chevy

Join our dynamic automotive team as an Automotive Service Manager, where you will lead a high-performing service department dedicated to delivering exceptional vehicle care and customer satisfaction. In this energetic role, you will oversee daily operations, manage a team of skilled technicians and service advisors, and ensure the highest standards of automotive repair and maintenance are met. Your leadership will drive efficiency, promote upselling opportunities, and foster a positive environment that encourages growth and excellence. If you thrive in a fast-paced setting and have a passion for automotive technology and customer service, this is the perfect opportunity to accelerate your career!

Responsibilities

• Supervise daily service department activities, ensuring smooth workflow and timely completion of repairs
• Lead, motivate, and develop a team of service technicians, including assigning tasks and monitoring performance
• Oversee vehicle diagnostics, repairs, and maintenance procedures such as oil changes, brake repairs, alignments, suspension work, tire services, shocks & struts, transmissions, and collision repairs
• Utilize estimating software to prepare accurate repair estimates and communicate effectively with customers about services needed
• Drive upselling initiatives by identifying additional service opportunities that benefit the customer and increase revenue
• Manage client communication to ensure transparency, build trust, and enhance customer satisfaction
• Maintain detailed records of all service work performed using computer-aided vehicle damage estimating tools and service writing systems
• Handle cash transactions accurately while maintaining integrity in all financial dealings

Skills

• Proven experience in auto service management or dealership environments with strong leadership skills
• Extensive mechanic experience with automotive diagnostics, repair procedures, and mechanical knowledge across various systems including transmissions, brakes, suspension, steering, and collision repair
• Proficiency with estimating software and computer-aided vehicle damage estimating tools
• Excellent customer service skills with the ability to communicate clearly and professionally with clients
• Strong sales acumen with experience in upselling additional services or parts effectively
• Knowledge of automotive repair standards and safety protocols
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment
• Valid driver’s license with a clean driving record; driving experience preferred

Join us to lead a vibrant team dedicated to delivering top-tier automotive care! Your expertise will help us exceed customer expectations while fostering a collaborative environment focused on continuous improvement. We value energetic leaders who are passionate about automotive technology and committed to providing outstanding service every day.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program

Work Location: In person