What are the responsibilities and job description for the Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity position at Joyce Windows, Sunrooms & Baths?
Joyce Windows, Sunrooms, and Baths
Evening & Weekend Shifts Available (12 PM - 8:30 PM)
Competitive Pay Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off
Ready to Lead a Winning Call Center Team?
Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!
Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.
What You'll Do
What We're Looking For
Competitive Salary Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Benefits
Why You'll Love Working Here
Competitive Salary Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Schedule
Evenings & Weekends Available
Typical Shift: 12:00 PM - 8:30 PM
About Joyce Windows, Sunrooms, And Baths
For decades, we've been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We're growing fast and need strong leaders who want to be part of something big.
Apply Today - Be a Part of Our Leadership Team!
For the fastest response, send your resume or reach out directly:
Text: (440) 577-5059
Call: (440) 274-5796
Email: wstclair@joycefactorydirect.com
Evening & Weekend Shifts Available (12 PM - 8:30 PM)
Competitive Pay Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off
Ready to Lead a Winning Call Center Team?
Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!
Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.
What You'll Do
- Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
- Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
- Provide ongoing training and uptraining to improve conversion rates and team effectiveness
- Monitor KPIs, calls, and appointment metrics to drive consistent performance
- Resolve escalated homeowner concerns with professionalism and empathy
- Work closely with management to set strategies and hit department goals
- Generate performance reports and find opportunities to improve results
What We're Looking For
- Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role
- Strong leadership and coaching skills — able to motivate and hold people accountable
- Excellent communication and problem-solving abilities
- Comfortable working with CRM systems, scripts, and performance metrics
- Ability to thrive in a fast-paced, goal-driven environment
- High School Diploma or GED required, additional education a plus
Competitive Salary Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Benefits
Why You'll Love Working Here
Competitive Salary Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Schedule
Evenings & Weekends Available
Typical Shift: 12:00 PM - 8:30 PM
About Joyce Windows, Sunrooms, And Baths
For decades, we've been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We're growing fast and need strong leaders who want to be part of something big.
Apply Today - Be a Part of Our Leadership Team!
For the fastest response, send your resume or reach out directly:
Text: (440) 577-5059
Call: (440) 274-5796
Email: wstclair@joycefactorydirect.com
Salary : $55,000 - $68,000