What are the responsibilities and job description for the Evening & Weekend Customer Service position at Ladies & Gentlemen Salon and Spa?
Description
Purpose:
All aspects of customer service at front desk and in retail area
Essential Functions:
Greets customers
Knowledgeable in computer software, SalonBiz and other standard software packages
Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customer service preferred
Excellent customer service and organizational skills
Detail oriented
Computer knowledgeab