What are the responsibilities and job description for the Office Administrator position at Joyce Cooling & Heating?
Job Description
Joyce Cooling & Heating is looking for a highly organized and detail-oriented Office Admin/ customer service rep to add to our growing team!
This role is responsible for coordinating dispatch, permits, and warranties—as well as various other duties per the needs of the business.
The successful candidate will need to possess excellent customer service & communication skills (both written and oral), and the ability to keep up in a fast-paced environment while maintaining the ability to multitask.
Duties
- Dispatch: Handle a high volume of inbound calls while making outbound calls when necessary. Assess urgency and efficiently schedule service technicians. Coordinate with techs in the field to keep operations running smoothly.
- Permits & Inspections: Responsible for applying for all online and some in-person permits (mainly in Nashua), while working with project managers on additional permits. Update customer accounts. Provide installers with applicable permits, and assist with scheduling inspections.
- Warranties: Work with technicians on obtaining warranty information and parts. Submit warranty claims, apply for credits, and track warranties through various vendor portals.
- Additional duties: Verify accuracy of part replacement and warranty invoices with ownership and technicians. Assist bookkeeping with entering vendor invoices through online poral. Assist with booking sales estimates when needed. Assist in responding to incoming customer emails and chats when needed.
Qualifications/ Skills
- Exceptional customer service skills.
- Highly organized with a strong attention to detail.
- Comfortable managing high call volumes and prioritizing urgent requests.
- Excellent communication and interpersonal skills.
- Effective time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with administrative tasks.
- Proficient with technology.
- Ability to problem solve and think outside the box.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Relocate:
- Nashua, NH 03060: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $23